HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
Ben N.
Headway uses humans to comminucate with providers and platformusers. I am always pleased at the ease of geting issues sorted out.
Response from HeadwaySep 26, 2026
Hi Jackline, Thank you so much for sharing this! We're glad our human support team has made it easy to get issues sorted out. Thanks for being part of the Headway community! – Adam, Headway Team
Tayla R.
Customer support helped with correcting tax documents in a timely manner. The response was prompt and I was able to communicate with a live person instead of an automated service, which was extremely helpful when solving my problem.
Response from HeadwaySep 26, 2026
Hi Tayla, Thank you so much for sharing this! We're glad our team could correct your tax documents quickly, and that you were able to reach a live person to get it resolved. Thanks for being part of the Headway community! – Adam, Headway Team
Marella G.
Headway has repeatedly responded to my inquiries in a timely and helpful manner. I prefer talking with a person - even when it's via email, but the AI responses are helpful (and faster) as well.
Response from HeadwaySep 26, 2026
Hi Marella, Thank you so much for sharing this! We're glad our team's responses have been timely and helpful, whether from a person or through our AI-assisted support. Thanks for being part of the Headway community! – Adam, Headway Team
Laura G.
Great response. Prompt and helpful.
Response from HeadwaySep 26, 2026
Hi Laura, Thank you so much for the kind rating! We're glad our team's response was prompt and helpful for you. Thanks for being part of the Headway community! – Adam, Headway Team
Samiyrah W.
Fast and thorough support.
Response from HeadwaySep 25, 2026
Hi Samiyrah, Thank you so much for the kind rating! We're glad our team's support was fast and thorough for you. Thanks for being part of the Headway community! – Adam, Headway Team
CDA
Great support and help when needed. Great EHR system that is easy to navigate.
Response from HeadwaySep 25, 2026
Hi Doug, Thank you so much for sharing this! We're glad our support team and EHR system have been working well for you. Thanks for being part of the Headway community! – Adam, Headway Team
Richard M.
I have been with Headway for several years. I have had other services but dropped them due to Headway having a more superior delivery and billing model than other services that I have been a part of. The biggest plus is that the clinician gets the billed amount and I never had a failure to pay when pay was scheduled. I have also received many clients through their platform. I am thoroughly satisfied with the service.
Response from HeadwaySep 25, 2026
Hi Richard, Thank you so much for this wonderful review! We're thrilled Headway's billing model and reliable payments have earned your trust over several years, and that our platform has connected you with many clients. Thanks for being part of the Headway community! – Adam, Headway Team
Jaclyn L.
I like Headways' mission to bring mental health care to more people. I appreciate the transparency they give to the provider and that they let us work in our own practice.
Response from HeadwaySep 25, 2026
Hi Jaclyn, Thank you so much for sharing this! We're glad our mission and the transparency we aim to provide resonate with you, and that having your own practice alongside Headway has worked well. Thanks for being part of the Headway community! – Adam, Headway Team