HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 313 reviews with 4 stars · Clear filters
Healing Grief C.
Having a phone number to call for customer service for client's who have issues and providers to call when there is an issue would be helpful.
Response from HeadwayAug 13, 2026
Hi Janna, Thank you for the feedback. Having easier access to live phone support is something we hear from providers regularly, and we appreciate you raising it. We'll make sure it reaches the product team. – Adam
ACR
I would give you 5 stars next time if you get us therapists some better rates. ;)
Response from HeadwayAug 10, 2026
Hi Amy, Ha — we'll take that as a challenge! We appreciate the feedback on rates and will make sure it reaches the right team. Thanks for the 4 stars in the meantime. – Adam
Albert S.
It's difficult to get to the link to invite new clients. Welcome templates don't seem to match different situations, they are also difficult to get to.
Response from HeadwayAug 10, 2026
Hi Albert, Thank you for this feedback. We hear that finding the client invite link and accessing welcome templates has been harder than it should be — that's useful to know as we continue improving platform navigation. We appreciate you flagging it. – Adam
Joseph C.
Ease of use, notes, scheduling
Response from HeadwayAug 10, 2026
Hi Joseph, Thank you for sharing this! Ease of use, notes, and scheduling working smoothly together — that's exactly what we're building toward. We appreciate the feedback. – Adam
Susan B.
Overall, once you do the assessment, how do I makes it very simple to write your notes. I use AI writing, not the AI which records the session and then plugged information in. I would’ve given five stars, but I think the pay is a lot less than what I was originally told. I noticed many other areas pay more according to as I see online, which is frustrating. I work with clients from those areas yet. I get the pay for my area, which is not fair.
Response from HeadwayAug 8, 2026
Hi Susan, Thank you for the thoughtful feedback. We're glad the platform and AI note-writing tools have been helpful. We hear your concerns about pay rates and the disparity you've described — that's something we'll make sure reaches the right team. We appreciate you taking the time to share this. – Adam
Angela G.
Headway is awesome! It has made running my practice so much easier. I would have given 5 stars but my only issue is that I'm licensed in 2 states and some insurance companies that I'm already credentialed with in one of those states has me pending through Headway. It has been a little frustrating.
Response from HeadwayAug 8, 2026
Hi Angela, Thank you for sharing this — and for being so specific about what's holding back that fifth star! We're glad Headway has made running your practice easier. We hear your frustration about the credentialing status for your second state — we'll make sure that feedback reaches the right team. – Adam
BR
I wish I had more control, especially with my calendar.
Response from HeadwayAug 7, 2026
Hi Brandon, Thank you for the feedback. We hear your desire for more control over your calendar — that's an important part of managing your practice, and we appreciate you sharing this as we continue improving the platform. – Adam
Ryan S.
I like the payouts and I like the payment schedule. The site is easy to use but I think Headway makes therapist market themselves to much which takes away from sessions
Response from HeadwayAug 7, 2026
Hi Ryan, Thank you for sharing this thoughtful feedback. We're glad the payouts, payment schedule, and platform have been working well. We hear your concern about the marketing expectations and will pass that feedback along to the right team. – Adam