HeadwayReviews of headway.co

The process working with Headway is easy, seamless and just a great experience

Very efficient and always helpful. I really appreciate the ease of use.

I found a therapist here who is a good match for my situation. This is a great resource.

It was easy to setup my account and manage my information. I haven’t had any issues logging in or accessing my virtual sessions. My provider seems like a good fit, I’m still in the courting stages.

Headway has consistently been prompt, responsive, and helpful in addressing any billing issues that arise related to insurance—whether it's changes in copays, cost, or verification. Their typical response time is within 24–72 hours to begin addressing concerns. As a provider who previously managed my own billing, I’ve seen firsthand that much of what Headway is managing behind the scenes involves the inevitable delays from insurance companies in reviewing, responding, and providing accurate information. While this process can take time, the support from Headway is invaluable—it allows me to focus fully on client care rather than navigating the often complex and time-consuming insurance landscape.

I needed to find out about a co-payment for a client's insurance and the team researched that for me and clarified the payment. The team always is very helpful with getting back to me with answers to my questions.

Was made aware about an appointment I did not schedule. The Headway team made sure to fix the issue so I wouldn’t get charged. Super grateful for the quick response time and great customer service.

I had some confusion about payment for services rendered. I was concerned but it was a simply and smooth matter to clear up.