HeadwayReviews of headway.co

I did the research myself and spoke with my insurance company before utilizing mental health services with this company. I began to see a wonderful Psychiatrist that was fully covered through my instance, which is one of the reasons why I initially picked to see her. After a few sessions she left the practice and I was set up with another provider, and told that this provider was a “good match” for me. After seeing this provider a few times as well as other providers as needed for medication refills I began to be charged anywhere from $50-$250 backdated for these sessions. I asked for this issue to be resolved and was told the provider I was linked with was not credentialed with my insurance plan and was billed under my “home plan” due to this. They are still continuing to back charge me for sessions and did not even attempt to resolve the issue even though I was COMPLETELY UNAWARE that this new provider would not be fully covered as my last one was. I would have never agreed to see a provider for this amount of money, I would have researched and found one that would be fully covered. This was an absolutely awful experience and led me to severe financial hardships. I 100% do not recommend this service and will be letting everyone I know to avoid this for themselves. In speaking to customer service they assured me there was nothing they could do to resolve my issue because of the way my insurance coverage is, even though it was never ran by me ahead of time that I would be getting charges for seeing the provider that they chose to replace the one that was fully covered.

I had an introductory call with my therapist and we booked a first session a few days later. The appointment was on their platform. I joined the call via their link a few minutes before the call and waited nearly 20 minutes with my therapist never joining the call. I sent the therapist a message on the portal and still had no response 24 hours later. Reaching out to customer service (chatbot) they raised a ticket and said the therapist had cancelled the session. I explained I had not received a cancellation, the link I used was live and I sat on the call for 20 minutes. When I asked for details of what time the cancellation was made, how was this communicated and the reason why the chatbot simply replied we can't tell you any of that information! I will use another service provider! UPDATE 1 Day Later - And now Headway are charging ME a $60 cancellation fee for THEIR cancellation (I have saved screen shots showing they cancelled!) and then tell me they can't refund me (they took the money!) but I need to contact the provider!

The concept sounds good and works, as long as you don't need to speak to a live human being. No contact information is provided. Only option is chat (boo!) Billing problems.....no way to contact a living soul. No phone number... which I feel is a RED flag! Even my health insurance company contact couldn't find a legit phone number for them. I will be submitting a formal complaint to the New York Attorney General's office. Consumers have rights!

I began using Headway over 4 months ago because they are "in my insurance network".... Here we are 4 months later and I am being back charged HUNDREDS of dollars because it turns out they "arent in my network". WHAT A SCAM!!! DO NOT USE THESE PEOPLE. They told me it was my fault for not researching. BS! I did my research and now im being scammed out of hundreds of dollars. BEWARE OF HEADWAY.

Headway had my insurance flagged as expired on July 1st although the system had the date as July 31st. I contacted them and they corrected it. A few days later I received an email from Headway that my insurance had expired. Again, when I logged on, their system listed expiration date as July 31st.

They kept trying to change my card for a missed appointment. Not a trustworthy company.

Dr. Sharmin Nabi: Unfortunately, there was no reliable way to reach her during an urgent situation. My daughter and I needed only a brief conversation—just a minute or two—regarding an urgent matter. We left multiple messages and spoke with the answering service several times. They assured us they would notify her immediately, but we never received a call back. We understood she was seeing patients and did not expect an immediate interruption, but after multiple attempts, there was still no response. If having access to your doctor during an urgent situation outside of a scheduled appointment is important to you, this may not be the right provider.

I have used Headway as a provider for probably a couple years now. While not perfect and still having dealt with numerous issues with them, I have never written a negative review…until now. I was due a $350 referral bonus back in May of this year. I never received it because of an issue with my email address when they initially attempted to give it to me. I have updated them on the correct email address and asked multiple times to have this resolved and to be given my bonus. I continue to get told that it’s being handled but to no avail. I am disappointed and would no longer recommend Headway. I am also considering leaving this platform for many reasons. This was the final straw.