headspaceReviews of headspace.com

Great variety but unauthorised charges which they won’t refund!

I have found their meditation teaching to be very helpful and good, and wanted to continue; my rating for content would be 4 or even 5. But, if you hit a problem, then you’re on your own. Despite saying on their website that they will email 55 days before subscriptions expire (as would be normal practice with any subscription service), they did not (and I’ve only found this promise today). Subscription renewal date appears nowhere on the app that I can find, but have just found it on the website. I emailed to ask why all my content had been locked and wondered if it might be subscription time and could they tell me. (I had to cancel automatic renewal, as I don’t have enough money in my account often to allow a deduction of an unknown sum at an unknown date. They are very coy about prices.) There is an advert for Headspace Plus on my app, which I assumed was some sort of add in, but may be a renewal request; if so, why not say so clearly!? They cited 4-6 days as response time; after 6 working days, I emailed again; nothing. They just won’t answer my justified queries and tell me clearly what I need to know. They have now had 8 working days and still can’t be bothered to reply. What a contradiction: they teach you about stress reduction, yet their customer unservice is guaranteed to increase stress. I wonder if it is a marketing technique? It’s a great shame, as their refusal to explain their ways of working ruins an excellent app.

Loved the sleepcasts so bought a year subscription. After a few weeks only 3 of 25 sleepcasts are unlocked. Now to access all sleepcasts you must buy headspace plus. Brutal.

I should have read these reviews before I suckered into the two week trial that magically converted to a paid subscription. I asked for a refund and nothing happened. Contacting them through twitter sounds outrageous but I will try it.

Would give them 0 stars if possible. Unfortunately they spent all their money developing their product and none on customer service. They partake in an extraordinarily illegal and suspect procedure of auto-renewing without notifying you, then never respond to your requests for a refund, even though their website says you're entitled to a refund within 30 days. They're really just one class action lawsuit away from going bankrupt. I guess their execs could use their product once that happens.

I just wanted to update that Headspace did come back to me this morning (following a few begging emails to customer support) and are refunding the money they took for the unwanted subscription. So, I feel it is only fair to give them a couple more stars and let you know my faith is restored. They would have got the full row of stars if they had been a bit quicker (or advised about the auto renew in the first place)!

Terrible service. Like endless others I have been charged the renew subscription without warning. Emails go unanswered. It's disgraceful how they have behaved. I will never use their services again, and I will advise anyone against using them if asked.

I decided to try the mindfulness app Headspace and took advantage of a 'promotion'. The App itself is quite good and I did enjoy some positive results, but like most things it needs commitment to really reap the benefit. I did not keep up the sessions, for various reasons, and although I always meant to give it another try, I never got round to it. Then, like so many others writing here, I was notified that my subscription had been renewed. $95.88 had been debited from Paypal. I managed to contact Headspace and an email confirming that my subscription had been cancelled was received in half an hour. Response to emails regarding a refund, consisted of messages saying that they hadn't forgotton me. I read in the other reviews that they don't reply to emails, just Twitter. I messaged them on Twitter and did indeed get a response. They were happy to help, and a refund was forthcoming. If you want to contact them, forget emails. Message them on Twitter.