HeadshopReviews of headshop.com

Response from HeadshopJul 1, 2021

Hello. Thank you for reaching out. I have to say this is a first. We have never heard of ants in a package. That said, was there anything wrong with the actual products? We unfortunately cannot control the shipping companies or what they do along the way so if you picked up osme ants, well, that is unfortnate for sure but unfortunately not something we can do much about. If there was a problem however with the product, we would be happy to discuss further. Please reach out to [email protected] if you need assistance and we will be more than happy to discuss further.

Response from HeadshopJun 16, 2021

Hello. I am sorry you received the wrong order. I don't see an email back from you stating that though so this was the first time we had an opportunity to know that. We would be more than happy to make this right so if you could reach out to [email protected], we can get this sorted out with you no problem. Although we anticipate every order going perfectly, when one does not, we are very eager to make it right. We look forward to hearing from you soon so we can get this swapped out. Again, sorry for the mix up and talk soon.

Response from HeadshopJun 15, 2021

Hello Lexi. I am sorry to hear you have not received the package. I just tracked it and your package is still in transit. This is due to USPS delays unfortunately but I can warrant that your package has been shipped and is in progress still. With Covid, the USPS has been incredibly slow at times so again, very sorry about that. You should have received a tracking number from our system already but if not, please reach out so we can share that with you (I don't want to post here as it is public). We will do everything in our power to keep an eye on this for you. In the future, emailing us from the contact form on the site can get faster results than this route. Let me know if there is anything else I can do to assist here.