HeadshopReviews of headshop.com

Response from HeadshopApr 20, 2021

Good morning. hope you are well. I just received this but I do not see you in the system prior to this. Apologies there. I would be happy to help here. Do you have a quick recap of the issue? Again, I don't see you in the communication queue so I will personally take it over from here to get you whatever it is you need. Again, sorry about that. I will have someone look into why you are not here so to avoid this from happening if we can to anyone else.

Response from HeadshopSep 21, 2020

Cedric I know we have spoken offline and this issue was resolved via a refund but wanted to call out publically that I am sorry for the delay here. Covid has really slowed down all warehouse activity so, as the website banner notes, everyone is experience very, very long delays from time to time. Unfortunately, this was one such instance. Again, I know this matter was already handled but I wanted to close it out here with another apology for the delay there. I hope you can see it to give us another shot sometime as this is not at all "typical" and we are doing everything we can to get past these hurdles. Looking forward to seeing you back in the future.

Response from HeadshopAug 3, 2020

Hello. I am extremely sorry to hear that! I do not see any emails that have come in under this email address but I would be more than happy to assist. Please let me know when a good time to reach you is and I will personally see that you get a solution here. Again, sorry to hear about your broken whip. I would love to help make this right though.

Response from HeadshopMar 18, 2020

Hello. I am sorry to hear that! We don't see an email from you but I would be more than happy to help track this down for you. I do see an email confirmation email was sent to you though. It is possible it might be in spam/junk. Is there a good time to reach out to you and get this sorted out? Again, most sincere apologies for the experience. I will ensure we straighten this out.