Hazel HealthReviews of hazel.co

Didn’t use all my sessions for my kids therapy and they never got back to me to reschedule after multiple attempts. Keep sending me intake form when it has already been filled out!

Harassing Did not ask for this and been receiving several txt calls and emails Not sure how they got my information.

We waited for our intake appointment for our daughter and took off work for the scheduled appointment. We got a message this morning, the day of her appointment, at 2:30pm, canceling her appointment. The provider offered alternative times, which I took (responded maybe an hour later), then got another email about 9 hours later saying the time was no longer available. The same provider then provided a list of other times all during school hours or late at night (9:30pm). When we requested to be connected with another provider with times that didn’t impact school or taking more time off work, she told us there were none available. Good luck scheduling for your child if you don’t want them to miss school and you to have to take more time off work for canceled appointments.

This is incorrect. We did not complete the program because your therapists cancelled our appointments abruptly multiple times, and rescheduled without consulting us. Unprofessional and unreliable.

We signed up for our daughter two weeks ago but it kept saying my name as the child when trying to do the first scheduling. And when trying to contact support their reply address is hello at hello.hazel.co which address is nonexistent and I can’t reply to and only get bounce backs. Tried email support at hazel.co same no reply. Call on their number and always get the run arounds. Very frustrating.

I did not get any feedback or anything in regards of my son’s Therapy. No tools to help him or any resources to continue and help him out.

I would not recommend this company. It seems like they truly do not take mental health as seriously as they should with children. Luckily I was able to keep one child in after they tried to unenroll here at no fault of her own, but I had to seek other services for my other child because the severity of his problems were not taken seriously.

Started okay. Then our provider left Hazel. They assigned a new provider, but we didn't have any introduction. My child met the provider for the first time alone at school and was very uncomfortable. At no point in time have I gotten an update on progress or any kind of report from the initial provider. Just that they were leaving and someone new was coming. New provider gave up after one session where my child struggled to communiate because it was a complete stranger, then the provider left the session with my daughter in tears and discharged her care. Messages were sent to me on portal which I never saw. Very bad experience. Would not recommend.