Hazel HealthReviews of hazel.co

Only one of two parents was consistently notified, making it difficult to have consistent services across or 50-50 timeshare. There was no communication leading up to the Veterans Day holiday. Any notice was sent of a missed appointment with no notice of appointment was ever sent.

I liked that she had someone to talk to, but as a parent, I'm still in the dark as to what worked, didn't work, or any issues identified. I wasn't given any type of summary or report or considerations after the sessions ended.

I felt that the techniques and exercises given to my child for anxiety were helpful. Additionally, I think talking every week to the therapist was also great. However, I only talked to the therapist one time during my child’s period of receiving treatment and I asked if any work on grief was being done. The therapist indicated that very little was being talked about in regard to grief, they were only focusing on anxiety. When we completed the intake questions, it was indicated that my child’s father passed away very recently and that grief therapy was one of the things we were seeking help for. Additionally, when the treatment came to an end, I didn’t receive any notice from the therapist other than information for other providers should we decide to continue to pursue receiving care for my child. I received no feedback from the therapist for what they felt next steps should be or any type of close out of my child’s care. I was very disappointed with that. After that, I reached out and left a message through Hazel Health about my concern for no closeout information on my child’s case, and never heard back from the therapist.

We had a lot of issues scheduling appointments for non school hours and had a lot of change in counselors during the 12 week sessions. I don’t feel that the issues that we shared with the counselors were really addressed. The counselors were very friendly and interacted with our teen well but I felt that they spent a lot of time chatting.

Hazel Health provided care for my children over the summer months. They were flexible and met their needs for the summer. The only downfall (3 stars) is that they have short sessions and the online portal is not user-friendly. The staff that I interacted with were very reasonable and helpful. My children found that the counselors they had made them feel comfortable. I encourage anyone who has (a) child(ren), which is in need of mental health care, to choose Hazel Health.

The main issue I was seeking therapy for my daughter about was not addressed by the therapist. When my daughter finally brought it up with the therapist, the therapist did not engage in a discussion about the topic. Rather she just reviewed techniques to help deal with stress - which my daughter was already familiar with. Overall, this therapy was not helpful for my daughter and did not help her achieve her goal for therapy.

I don't like that I couldn't get a full report of his treatment

Provider cancelled often, sessions were not rescheduled. Did not see any progress in Zoey.