Hazel HealthReviews of hazel.co

Concept is good. Unhappy with the lack of follow up and follow through on what was promised.

Your company's late and no show policy made my daughter life super stressful. She loved the therapist but was always paranoid about getting home early.

Our son was seeing a therapist for 10 sessions. We never spoke to the therapist except for in the beginning. We never got a follow up or what we should do next communication. There were times, therapy was cancelled and we weren't told early enough and it was hard to reschedule. It also wasn't free and we got bills. Would not recommend this service to anyone. The therapist helped my son communicate more but that was it. We do appreciate the time he took.

Great service but language was a factor for my child’s engagement.

My daughter was in therapy for 6 weeks. She felt like she did not learn anything and wasn’t really taught how to cope with her anxiety.

First the appointments kept getting rescheduled for 3 months out. Then when we finally got in my son told me all they did was show him videos. The worst part of it was the lack of communication after the fact. I got no feedback on if my child needs more help or not. Nothing what so ever.

We were quite disappointed with our experience with Hazel Health. It took around two months for my daughter to be seen by a therapist - our school counselor had told us it would be just a matter of days, so this delay was drastically different from our expectations. When scheduling appointments, I was sent an email at 7 pm, offering us a time slot, after we finished dinner and I was getting ready to write back and accept the appointment, I was told it had already been given to someone else. When I asked why it was reassigned so quickly, I was told that I should reapply for therapy next year if my daughter still needed it. When my daughter finally met with a therapist, her biggest and most consistent feedback was that “she seemed really tired.” My daughter didn’t feel like she could open up because it felt like her problems were bothering the therapist. The therapist’s energy was so low, my daughter felt like she “couldn’t handle big emotions.” I appreciate that this is a free program for children, but it’s marketed to school counselors as being much more efficient and beneficial than it actually is. I’m grateful we didn’t have to pay out of pocket, but I would love for our district to explore other telehealth options - there have to be better ones out there. The program’s mission is wonderful. The execution, unfortunately, is quite poor.