Hawaiian AirlinesReviews of hawaiianairlines.com

Absolutely terrible experience ! The airlines canceled my flight, refused to provide any options to change the flight, refused to provide refund , and then KIWI send me the options with the flight 3 times higher in cost and absolutely irrelevant in terms of flight time. I spend overall 4 hours figuring out who is responsible

Flew Hawaiian San Diego to Honolulu with a brand new surf board. Paid extra for special handling. I didn't realized that special handling meant seeing how far baggage handlers could throw your board. Long story short, even the fully padded bag couldn't protect the board. Hawaiian sent me a long legal description that basically said "Screw you buddy, we don't care." Good luck if you fly them with a surfboard.

Tickets were cheap for a reason. Flew from Auckland to NY via Honolulu. First, Honolulu airport is a food desert, options are all very overpriced and quality is terrible. Luggage was also lost, was lucky I packed enough clothes in my carry on for the NY winter. Food on the flight was also very bland with minuscule portions.

In march this year I made airline reservations for 2 of us to fly Hawaiian Airlines from PDX (Portland) to Honolulu in September. I used my Wells Fargo CC points and paid cash for one seat and 2 upgrades for more room and advanced check-in. In May I received a notification through Wells Fargo Rewards that our flight had been changed. All of the attached flight info for the new flights indicated that our seat upgrades had been carried over. However, when I logged on to Hawaiian Airlines site to check, we literally had no assigned seats. I actually had to pay for the upgrades again to lock in our seating. Again, in July, I received another notice of flight change, to which I sent the approval reply. The flight was now scheduled for 7:55 am which I absolutely did not want to deal with. I logged on once again to verify my twice-paid for upgrades and they again did not show. I paid for the seats we wanted yet again (they were not as good as the ones we lost), and at that point i was compelled to contact Hawaiian Airlines to have them explain why I was being overcharged for the same flight. The answer was "we do not manage or cannot touch 3rd party bookings". To be fair, I got the same answer from Wells Fargo, that they can't touch information on the Hawaiian Airlines system. However, what really wound me up was that the Hawaiian agent refused to look up my flight, and they failed to acknowledge that my newly assigned confirmation code was not a 3rd party code, but a Hawaiian code, and that ALL of the incurred over-charges hit my credit card as coming from Hawaiian Airlines. I have flown Hawaiian Airlines many times in the past, mainly in the 70's and they were wonderful. As of today they are as horrible as Frontier. I will not fly Hawaiian Airlines again

The worst airline I have ever flown in 50 years of flying. Abused by a stewardess onboard. Rude, aggressive and a safety threat. No response from their CEO or their customer service department. Avoid at all costs.

Local Awesome, national good, internationally okay. Depending on which company you compare to, the rating does change. Among local airlines there are, it is definitely the choice. They are reliable inter-island wise. Nationally, still good, compare to LCC or some non-LCC airlines. Internationally, there are better service airlines, food wise (food choice or taste), customer service (even more friendly or respectful), comfort (A/C temperature not being too cold or seat space), etc. However, depending on price, whenever I fly to the U.S.A from Japan or vise versa I do choose them a lot. Mahalo for the service.

Worst service / airline processes and experience ever… flying back from Hilo to Sydney. Arrived at the airport over 2 hours early. Checked luggage… then had to wait for security. No mention when I checked that one of the machines was down and the wait was over 3.5 hours to get through the scanner… Meant missed flight, then missed connecting flight. To my surprise the “machine hadn’t just gone down”… it had been down for a few days… They could have prioritised it being fixed, text passengers to let them know arrive 4 hours ahead to allow time to get through security (due to only one bag scanner). They then also lost my luggage - which I later managed to track down a few days later thanks to the apple AirTag.. - not the Hawaiian staff who had no idea where it was. Only flew with Hawaiian to get points as a partner airline to Virgin Australia. Needed to do a claim for insurance on extra costs incurred from this issue (connecting flights and hotels not connected with this booking)… extra costs included $500 … wrote in feedback and complaints several times to all channels and ZERO response. Points also never came through even though they had my number, submitted claim through virgin with details and to Hawaiian. Seriously most incompetent service at all levels. Seriously would AVOID flying with airline this incompetent at basics.

Worst staff attitude and nothing is good about them. Food cabin cleanliness all worst you can experience.