Hawaiian AirlinesReviews of hawaiianairlines.com

We arrived safely with no delays, which is the most important part. The staff was semi-friendly, the comfort was fine. But the food was actually bad and they were no veggie-options. I didn't have to reschedule a flight so I don't have any experiences with that.

HORRIBLE CUSTOMER SERVICE. They do not work with you when they block your credit card. I'm travelling, which I told them about before I left and they blocked my card. I try to get it unblocked and they say they can send text or I can FAX over a bunch of sensitive info. I Send passport photo, Bank acct info, utility bills, Social Security Card and now 2 weeks later, still no F%&%^ing unblocked card. They refuse to handle it on the phone, just tell me to keep waiting, ask to speak to a supervisor and I will get a call back? Yeah right, I'm in another country, the whole time they say, I understand, but they do not, clearly. They are HORRIBLE. I am ripping up this card and never using it or flying Hawaiian again. You should choose to avoid barclays ad Hawaiian Airlines as well.

**Review of Hawaiian Airlines Flight 48 from HNL to Oakland** My recent experience with Hawaiian Airlines on May 3, 2024, flight number 48 from Honolulu (HNL) to Oakland (OAK) was deeply disappointing and distressing. The journey was marred by significant delays, inefficiency, and discriminatory treatment that left a lasting negative impression. Upon arrival at the airport, we encountered substantial delays due to errors in the ticketing process, taking over an hour and a half to correct a simple misspelling of my last name. Despite our early arrival, this set a troubling tone for the rest of our journey. We explicitly requested to be seated together due to my wife’s advanced pregnancy, and although we were assured this would be arranged at the gate, the staff was hostile and unaccommodating. Even after offering to pay to sit together, our request was denied. My wife was subjected to unnecessary discomfort and stress, which was highly concerning. In my increasing frustration and concern for my wife’s health, I attempted to switch seats on my own. Instead of understanding or assistance, the staff’s demeanor became hostile and rude. Throughout the flight, basic services, such as drinking water for my pregnant wife, were denied for an inexcusable duration of approximately eight hours. This neglect not only disregards basic passenger care but also posed significant health risks. The overt discrimination we faced as Muslim passengers was particularly troubling. We were met with dismissive attitudes, refusal to provide basic accommodations, and unwarranted threats of removal from the aircraft. This behavior made us feel unwelcome and marginalized. Additionally, I had been stung by a jellyfish earlier that day and was not in good health. Despite informing the staff and receiving medication, there was a complete lack of concern for my well-being throughout the flight. The distress was compounded by law enforcement involvement upon disembarkation, subjecting us to unwarranted scrutiny and investigation, further exacerbating the trauma of the ordeal. I strongly urge Hawaiian Airlines to investigate the conduct of the implicated staff members and take appropriate disciplinary action. I also recommend implementing policy changes and training programs on cultural sensitivity and diversity awareness to prevent similar incidents in the future. This experience has been extremely disappointing, and I hope Hawaiian Airlines takes the necessary steps to ensure better treatment of passengers moving forward.

Horrible Experience. They left me stranded in anther country. Had a round trip ticket for Auckland NZ. My flight home was scheduled on April 25th. I had confirmation #, flight details etc... Mt flight home disappeared! It simply did not exist when I arrived to the airport! They stopped flying to New Zealand while I was there! I did not receive any notification. I spent over $850 to get home on time for my father's funeral! They only offered me about half that amount! It felt like they spit in my face and did not care! HORRIBLE HORRIBLE EXPERIENCE! Do not use this Airline. So not give them any business. I have been waiting patiently for over 5 weeks for them to make this right before I decided to give them a bad review. They will screw you over too and not even care! DO NOT USE THIS AIRLINE!!!

Was checking out with my tickets – literally at the final step – and it wouldn't accept my credit card. No error message, just nothing happening. So I started a support chat and they took forever to respond. At some point, the screen refreshed and said that prices had gone up and I had to start again, inputting everything all over — and paying more. So ridiculous... none of the seat availability changed, they just knew they had me over a barrel for that flight. It should be illegal to change the price like that once you are inputting your card information.

Would not fly with again. Outbound HND - HNL plane went back to point of departure after 2 hours in due to sick passenger as no medical professional onboard. Ok, couldn’t be helped but no real apologies and just loaded up with water and some snacks at Haneda to try and appease passengers. Air stewards at all times seem like passengers are a burden to them and some are curt / just rude to the customers. Planes are old airbuses and really showing signs of wear and tear with backs of seats falling apart. Also one of our entertainment systems on return didn’t work (sound issue) and couldn’t be reset so for an 8hr flight only one of us had a working entertainment system. Although the one nice air stewardess did her best to find another seat on a full flight. Next time paying more and going with ANA for that route.

Worst experience with an airline. They left us stranded in Honolulu because they had only 2 people working and a long line after their kiosks broke. Told us it wasn't their fault and offered no assistance except a standby the following day. Seats are so tight you can't recline without crushing the person behind you. We are canceling the credit card and staying clear of this airline for future travel

Our worst mistake was trusting the airline company would handle things better than us. Cancelled flight (twice) and 36 hours delay (so far) with 4 kids. We did get a hotel, and some food, but not nearly enough throughout the days. They could have redirected us the other airport on the island, so we only lost hours instead of days. No reimbursement in any way for your lost vacation days, the missing communication nor entertainment. Cannot recommend in any way!!!