Hawaiian AirlinesReviews of hawaiianairlines.com

Our experience with Qantas, Alaska Airlines, Hawaiian Airlines and Booking.com was nothing short of a nightmare. In June 2026, we missed our flight after Qantas issued me a boarding pass containing an error, despite the fact that I had presented my passport at the counter. A mistake at the airline counter left us dealing with the consequences — and, unfortunately, the situation only got worse from there. Because we urgently needed assistance, we contacted Booking.com on the day. Rather than helping us resolve the problem, we were simply directed to contact Alaska Airlines ourselves. When you are already dealing with a disrupted international itinerary, being told to chase another company is hardly what you expect from a booking platform. We then spent **approximately SIX HOURS** trying to reach Alaska Airlines via SMS, online chat and phone. Despite the urgency of the situation, we received no timely assistance that actually resolved the problem. Eventually, we had no choice but to purchase replacement tickets with another airline **at our own expense** just to continue our journey. And what happened afterwards was arguably even more frustrating. Since then, I have repeatedly sought compensation for the 1600 AUD **out-of-pocket expenses we incurred**. Instead of taking responsibility and resolving the matter, we have been left dealing with different companies and effectively being passed from one to another. This experience has taught us a very expensive lesson: when an itinerary involves multiple "partner" airlines, the passenger can apparently end up being the one responsible for sorting out the mess when something goes wrong. We paid for a service. When that service failed, we expected assistance and accountability. Instead, we spent hours trying to get help, paid additional money out of our own pocket, and are still seeking a satisfactory resolution. **Based on our experience, I would strongly recommend thinking twice before booking a complex multi-airline itinerary through Booking.com.** And if you do, be prepared for the possibility that when something goes wrong, you may find yourself on your own. For us, this was not simply an inconvenience. It resulted in **lost time, significant frustration and additional expenses**, followed by a deeply disappointing lack of accountability. That is not the level of service or accountability we expected.

We arrived in hawaii. The pilot announced an arrival on time. We sat on the tarmac for over fifteen minutes before they pulled up to the gate. This is not an on time arrival based on white air's own policy. The food was absolutely terrible in first class. No wiggle room on the food. We were in the air for an hour. And twenty five minutes before we were served in beverage and then it took a long time to get our breakfast. It should have just served lunch. It was funny thing is they handed out a cookie towards the end of the flight in first class, sixteen seats. My wife asked for me, could I get an extra cookie? No they only gave us sixteen. THIS IS A TERRIBLE AIRLINE! WHEN I WENT TO POST THIS REVIEW, I SAW1.6 STARS, SO I AM NOT THE ONLY ONE THAT FEELS THIS WAY, AND APPARENTLY THE CEO AND THE EXECUTIVES DON'T REALLY CARE, THEY PROBABLY DON'T FLY THIS AIRLINE EITHER.

I flight from Maui to Los Angeles.The flight was delated above 3 hours.Never Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

they can just shut the doors,,,,,,,NO Aloha experienced.....worst vacation, ruined by cancellation, with no help from airline to find food, lodging and transportation for six elderly adults. never fly Hawaiian

This airline does not seat people together even if you buy tickets at the same time. I overheard the same happen to people near me. Crazy. They want you to pay $100 extra dollars to sit next to people you bought tickets with.

Cabin staff was very rude. Staff was eating snacks and food in front of customers. canin staff talking loudly whereas customers were barely given even water to drink. bad movie selection. no option to select special meals online. not all specials meals even available

If I could give Hawaiian Airlines negative stars, I would. This is the first and last time flying this airline. The ticket supervisor in Kauai, HI needs to attend customer service and sensitivity training. I am currently undergoing chemo for metastatic breast cancer. I needed to get back to Honolulu, HI to rest in my hotel room. Asked if I could get on an earlier flight, that had seats available, and she said for a fee. When I asked her why I needed to pay the fee, since I had a ticket on a later flight and I was disabled she stated that I needed to supply a doctors note and if I wasn’t feeling well I would need to be seen by airport medical staff. Give me a break- no airport medical team is touching me unless they are a licensed oncologist. This airline doesn’t care about their passengers and that is apparent with the 1.7 rating. Shame on you Hawaiian airlines shame on you. To the ticket supervisor- karma is real! Fly Southwest they are much more accommodating to their disabled passengers.

I have been flying Hawaiian Airlines for over 10 years, including many interisland flights and trips between the mainland and Hawaii. This was by far one of the most disappointing experiences I’ve had. First, we were required to check our carry-on bags at the gate, even though they met the size requirements and there was clearly plenty of room left in the overhead bins once we boarded. We’ve flown this same route many times without ever being asked to gate-check our bags. If this is now standard procedure, it should be communicated consistently and applied fairly. We were also required to take all of our bags through the agriculture inspection area. I was carrying our 6-month-old baby while also managing two bags, and no one offered any assistance. Traveling with an infant is already difficult, and some basic customer service and awareness would have made a big difference. The biggest issue was our interaction with one of the gate agents. I believe her name was “Jammene,” but I’m not certain because she mumbled her name under her breath. When I politely asked her to repeat it, she ignored me. Throughout the interaction, her communication was rude, condescending, and unnecessarily confrontational. Rather than calmly explaining the situation, her tone only escalated it. My husband, who is Kanaka, and I left feeling like we were treated differently, and the interaction was deeply upsetting. As a Front Desk Manager for Marriott, I know that challenging situations happen every day. Good customer service means acknowledging the guest’s concerns, showing empathy, apologizing for any confusion, and working toward a solution. Unfortunately, none of those basic service standards were demonstrated during this interaction. The gate agent would benefit from additional customer service and de-escalation training. To make matters worse, the aircraft’s air conditioning did not appear to be working properly, making the cabin extremely hot and uncomfortable throughout the flight. The landing was also very rough, causing several carry-on bags in the overhead compartments to shift noticeably. I would be concerned that passengers with fragile items may have experienced damage. I’ve always been a loyal Hawaiian Airlines customer, which is why this experience was especially disappointing. I hope Hawaiian Airlines takes this feedback seriously by improving consistency in its baggage policies, providing better assistance for families traveling with infants, investing in customer service training, and ensuring aircraft are properly maintained for passenger comfort and safety.