Hawaiian AirlinesReviews of hawaiianairlines.com

Today, October 8th, our flight from Maui to Los Angeles was cancelled, and we were rebooked onto another flight. Unfortunately, the new seating arrangements were far from ideal. My girlfriend and I were seated separately, both squeezed between complete strangers. Now, here’s the thing: I’m 1.91m (6’3”) tall, weigh 105kg (231 lbs), and I’m not exactly built for airplane middle seats. 😂 Spending five hours squeezed between strangers would have been uncomfortable for me and probably just as uncomfortable for the poor passengers sitting next to me! And that’s where two amazing women came to the rescue: Suzette and Misake! These two incredible ladies at the Hawaiian Airlines help desk in Maui went above and beyond to help us. They understood the situation immediately, genuinely cared, and managed to arrange seats together for my girlfriend and me. And here’s what makes them exceptional: they didn’t just solve a seating problem. They prevented an uncomfortable situation for everyone involved. Happy passengers, comfortable neighbors, and a peaceful cabin. Everybody wins! That’s what outstanding customer service looks like. Recognizing a potential problem before it becomes one and actually doing something about it. Hawaiian Airlines, these two women deserve recognition and quite frankly, a pay raise! 💰 Employees like Suzette and Misake don’t just make passengers happy. They contribute to a relaxed atmosphere, a smoother flight, and a better experience for everyone on board. You can’t teach genuine care, common sense, and the willingness to go the extra mile. These ladies have all three! Suzette & Misake, you are absolute legends! Thank you for making our day so much better. You deserve every bit of recognition you get! Five stars aren’t enough!

Our experience with Qantas, Alaska Airlines, Hawaiian Airlines and Booking.com was nothing short of a nightmare. In June 2026, we missed our flight after Qantas issued me a boarding pass containing an error, despite the fact that I had presented my passport at the counter. A mistake at the airline counter left us dealing with the consequences — and, unfortunately, the situation only got worse from there. Because we urgently needed assistance, we contacted Booking.com on the day. Rather than helping us resolve the problem, we were simply directed to contact Alaska Airlines ourselves. When you are already dealing with a disrupted international itinerary, being told to chase another company is hardly what you expect from a booking platform. We then spent **approximately SIX HOURS** trying to reach Alaska Airlines via SMS, online chat and phone. Despite the urgency of the situation, we received no timely assistance that actually resolved the problem. Eventually, we had no choice but to purchase replacement tickets with another airline **at our own expense** just to continue our journey. And what happened afterwards was arguably even more frustrating. Since then, I have repeatedly sought compensation for the 1600 AUD **out-of-pocket expenses we incurred**. Instead of taking responsibility and resolving the matter, we have been left dealing with different companies and effectively being passed from one to another. This experience has taught us a very expensive lesson: when an itinerary involves multiple "partner" airlines, the passenger can apparently end up being the one responsible for sorting out the mess when something goes wrong. We paid for a service. When that service failed, we expected assistance and accountability. Instead, we spent hours trying to get help, paid additional money out of our own pocket, and are still seeking a satisfactory resolution. **Based on our experience, I would strongly recommend thinking twice before booking a complex multi-airline itinerary through Booking.com.** And if you do, be prepared for the possibility that when something goes wrong, you may find yourself on your own. For us, this was not simply an inconvenience. It resulted in **lost time, significant frustration and additional expenses**, followed by a deeply disappointing lack of accountability. That is not the level of service or accountability we expected.

We arrived in hawaii. The pilot announced an arrival on time. We sat on the tarmac for over fifteen minutes before they pulled up to the gate. This is not an on time arrival based on white air's own policy. The food was absolutely terrible in first class. No wiggle room on the food. We were in the air for an hour. And twenty five minutes before we were served in beverage and then it took a long time to get our breakfast. It should have just served lunch. It was funny thing is they handed out a cookie towards the end of the flight in first class, sixteen seats. My wife asked for me, could I get an extra cookie? No they only gave us sixteen. THIS IS A TERRIBLE AIRLINE! WHEN I WENT TO POST THIS REVIEW, I SAW1.6 STARS, SO I AM NOT THE ONLY ONE THAT FEELS THIS WAY, AND APPARENTLY THE CEO AND THE EXECUTIVES DON'T REALLY CARE, THEY PROBABLY DON'T FLY THIS AIRLINE EITHER.

I flight from Maui to Los Angeles.The flight was delated above 3 hours.Never Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

they can just shut the doors,,,,,,,NO Aloha experienced.....worst vacation, ruined by cancellation, with no help from airline to find food, lodging and transportation for six elderly adults. never fly Hawaiian

This airline does not seat people together even if you buy tickets at the same time. I overheard the same happen to people near me. Crazy. They want you to pay $100 extra dollars to sit next to people you bought tickets with.

Cabin staff was very rude. Staff was eating snacks and food in front of customers. canin staff talking loudly whereas customers were barely given even water to drink. bad movie selection. no option to select special meals online. not all specials meals even available

If I could give Hawaiian Airlines negative stars, I would. This is the first and last time flying this airline. The ticket supervisor in Kauai, HI needs to attend customer service and sensitivity training. I am currently undergoing chemo for metastatic breast cancer. I needed to get back to Honolulu, HI to rest in my hotel room. Asked if I could get on an earlier flight, that had seats available, and she said for a fee. When I asked her why I needed to pay the fee, since I had a ticket on a later flight and I was disabled she stated that I needed to supply a doctors note and if I wasn’t feeling well I would need to be seen by airport medical staff. Give me a break- no airport medical team is touching me unless they are a licensed oncologist. This airline doesn’t care about their passengers and that is apparent with the 1.7 rating. Shame on you Hawaiian airlines shame on you. To the ticket supervisor- karma is real! Fly Southwest they are much more accommodating to their disabled passengers.