Travel to Hawaii, book a Hawaii vacation package, or find a cheap Hawaii flight with Hawaiian Airlines.
Hawaiian Airlines (hawaiianairlines.com) has 97 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Kelly
Took an hour before our luggage came out at baggage claim in Hnl (from Seattle on Jan 12). The first bag cane out after 45 min wait. And they completely ignored the RED PRIORITY tags on luggage for 1st class passengers Horrible baggage handling and logistics
Nanna D.
Ich bin insgesamt 4 mal mit hawaiian Airlines geflogen. Zweimal wurde spontan mein Sitz gewechselt und ich habe direkt neben den Turbinen gesessen. Auf den langen Flügen gab es ein Sandwich allerdings nur mit Wurst drauf, keine vegetarische Option… Am Flughafen in Honululu die Organisation ist absolut katastrophal und weder online noch Self-Check in funktionieren richtig.
Ardy F.
I90Scheduled to travel from Seattle to Honolulu on HA 899 at 9:55 AM. It is now 4:30 pm and they have delayed it again till 6 pm. They rescheduled 3 times in one day with no explanation. I have lost a complete day of our family vacation and it is still up in the Air! I will avoid anything operated by this Airline. As I understand, Alaska and Hawaii airlines have merged but the merger has not worked. I hope Akaska operated flights have not suffered by this merger but the reviews tell me they have. I have been flying Alaska for over 20 years. I will switch to Delta or Southwest for any Hawaii flights from now on. Please Do not fly Hawaiian. They are rude and inconsiderate and do not offer much in terms of rebooking or upgrades or future vouchers.
Ally
Hawaiian Airlines' flight to the destination is great, with TV and two seats, but the flight back was one of the worst experiences. No TV 5 plus hours flight 3 seat I was in the middle of two oversize people I had no room and felt so uncomfortable. What happen why is the way home so bad like why is it more accommodating traveling there but not back especially for longer flights!!! Horrible
Anonymised U.
The only airline I can get my longboard on with no hassles and no damage.
Chris
Hawaiian Airlines was my favorite way to go home and visit family and friends on different islands. Their website was super easy to navigate. Since their merge with Alaskan Airlines I’m pretty sure I won’t fly with them in the future. But my last flights were perfect.
David S.
I was disappointed in my recent travels on Hawaiian Airlines. Hawaii itself was magnificent as always. The airline had poor customer service, disinterested baggage people, high fees for checking in baggage at $40 each. They had only one food choice on a five hour flight, which was a sandwich that had meat and cheese and would not be suitable for everyone. It was not suitable for me. They offer high price snacks. They were really lacking the aloha spirit that Hawaiian Air Airlines was once known for and that the islands continue to exemplify. Disappointed
Payam N.
I am writing this to warn any traveler: avoid Hawaiian Airlines. Since their merger with Alaska, their customer service has completely collapsed, and they treat passengers with zero respect. Our experience was a disaster from start to finish. We had a flight from San Francisco to Oahu, which was an Alaska Airlines flight operated by Hawaiian. They canceled our flight just 12 hours before departure. This is where the customer service black hole began. We called Alaska Airlines. After waiting over 45 minutes, they said we had to talk to Hawaiian Airlines since they were operating the flight. They transferred us to Hawaiian. After another 45+ minute wait, the Hawaiian agent said we had to talk to Alaska, as that was the airline we booked with. After being bounced back and forth, they finally told us, "Oh, you booked through a travel agent, go talk to them." Our poor travel agent then called and got the exact same runaround. Alaska connected her to Hawaiian, and Hawaiian sent her right back to Alaska. After hours of this nonsense, the "solution" they offered was a joke. They told us there were no other flights for the same day or the day after. Our only option was to fly 3 days from our original date. We found available flights on United and Southwest for the same day, but Hawaiian/Alaska refused to book us on a competing airline, which is standard practice for a cancellation that is their fault. In the end, they only agreed to a partial refund. We had to pay an extra $200 out of our own pockets to book a new flight with a stop in Vegas that left at 5 AM. They ruined the start of our vacation and cost us money. Through all of this, not one agent ever said "I'm sorry." The nightmare didn't end there. On our return flight, we were unable to pay for our bags online. The system just said, "See an agent." When we got to the airport, the line to see an agent was already an hour long. Everyone in that line was panicking and on the verge of missing their flight because of Hawaiian's broken system. This company does not care about its customers. They will cancel on you, trap you in a customer service loop where no one takes responsibility, and then make you pay for their mistakes. Avoid them
