HavilavoyagesReviews of havilavoyages.com

Wir kommen gerade von der Castor zurück. Die öffentlichen Bereiche auf dem Schiff hätten für uns vielleicht etwas wärmer sein können. Aber wir hatten ja Fleecejacken dabei. Das Essen kam selten heiß auf den Tisch, ab und zu fehlte auch mal was von der Bestellung. Aber das kam, sobald man sich nochmals gemeldet hat. So, das waren aber auch schon die "negativen" Erfahrungen. Ansonsten fanden an wir Essen, Schiff und Crew nichts auszusetzen. Jederzeit wieder.

Er lige nu i gang med mit krydstogt nummer 4 med Havila Capella, som slutter senere i dag i Bergen. Alle 4 krydstogter har været fantastiske. Skibet er næsten nyt, kahytterne er meget lækre, med godt design. Maden ombord i restauranten (Havland) er meget lækker, alt er alacarte og af højeste kvalitet. Der er også en gourmet restaurant ombord, denne restaurant (Hildring), der spiste jeg i aftes, det var en kæmpe oplevelse smagsmæssigt, og tjeneren forklarede alt om maden, og vinen, da tjeneren har en vin uddannelse. Personalet ombord er meget smilende og yderst hjælpsomme, de får os virkelig til at føle os hjemme ombord. Skibet er meget grønt, det sejler på LNG gas og batteri drift. Der arbejdes hårdt på at formindske madspild, man har opnået en besparelse på 80% madspild, i forhold til andre krydstogt selskaber. Og da alt er alacarte ombord, så er der ingen risiko for madforgiftning, da der ikke er buffet, med gæster der ikke har vasket hænder. Krydstogtet på 12 dage går langs den norske kyst, hvor vi besøger 34 havne hver vej. Ud over os krydstogt gæster er Kyst ruten også et post og gods skib, der servicerer havnebyerne langs kysten. Det er en kæmpe fordel, da der altid er noget at kigge på, modsat de kæmpe store krydstogtskibe, der mellem havnene sejler langt fra land.

We chose Havila over Hurtigruten because of the eco friendly claim. But friendly doesn't apply to the staff at all! They treat you really arrogant and you can't rely on information you get: When we boarded and asked about the mealtimes, we were told with our package we'd only need time slots for lunch and dinner, breakfast would be in the fine dining restaurant from 7.30 any time we'd like. When we came back to confirm lunch and dinner, they suddenly said we needed a spot for breakfast too and only one spot was still free. If they had said that in a friendly manner, I wouldn't complain (that much), but they were seriously unfriendly and said that we were lying. I didn't feel comfortable afterwards for the whole journey and felt like the staff immediately afterwards had us on a kind of black list. Plus, when they did a mistake with our booking and charged us too much because they forgot the on board credit, they first said they'll check it and there's nothing to do for us. When we came back to ask, they told us they couldn't find anything and we needed to call our agency. We had already done that in advance because we were unsure if what they told us this time would be right. When we showed them the e-mail we were accused of forging it and they needed it directly from the agency. So we had to contact the agency again (immediately because by then they needed it for the invoice), but whilst doing so we were suddenly called to the reception. There they told us, that now everything's been cleared. But if you think, someone ever offered their apologies for the inconvenience you're wrong. So (most of) the receptionsts chose the wrong profession - if you work in such a position, you should be able to treat guests the right way and not ignore their problems or get angry if someone needs something. Also the food just repeats itself, if you're vegetarian, vegan or have some allergies it's really difficult, you won't find a lot on the menu and even though providing the information with booking, they didn't really seem prepared. At least the 'normal' staff at the restaurants was nice. The cabins are okay too, they could fit more storage and the bathroom sink is just way too small especially with the misplaced cup holders. Overall I really liked the destination, nature is impressive, but some of the staff of Havila definitely cast a shadow over it for me.

Havde bestilt en Atv tur i Honningsvag til 1397 dk kr , så skal man sætte bag på ? Havde bestilt som 1 person Det vil jeg ikke betale så meget for

Cancelled cruise at last minute. No explanation. Means we lost out on non-refundable train tickets from the destination. Still no explanation or compensation. Buyer beware!

Selger en reise på en båt som enda ikke får lov å kjøre på vannet. Turen er kanselert og måtte ut med dobbelt pris hos konkurenten for å redde sommerferien. Ingen plaster på såret eller hjelp med budsjettsprekket

My booking was just cancelled, 3 weeks before departure because of "circumstances out of their control". I booked several months ago, knowing this is a popular destination. Now there are no available alternatives anymore. Refund was issued but no compensation was offered. Thanks for ruining our summer Havila!

Maten var otroligt bra , deras consept med bordsservering var helt enastående, i övrigt riktigt bra service och trevlig personal på Havila Castor