Havertys FurnitureReviews of havertys.com

We were excited when we ordered our couches, that's where the excitement ends, delivery was supposed to be 4-6, now it's 6-8, their follow the truck is a joke, it's been at the same location since 1030 this morning, we live 10 minutes from there, what do they do, send it to hiram, then dallas, won't be buying from them again

Disappointed and Frustrated — Not the Quality or Service We Expected We walked into the store and had a great experience with the salesperson. We found what we thought was the perfect dining room set for our home and were told it was in stock, with delivery scheduled for that Thursday. On delivery day, we received a call informing us that two chairs didn’t meet their quality standards. While disappointing, we appreciated the honesty. We were told the buffet was available earlier than expected, so we agreed to reschedule and have everything delivered together the following week. That delivery was over 90 minutes late. Worse, the team nearly damaged our mid-century curio cabinet by carelessly leaning the table extension against its glass. One of the chairs they did bring was broken. Fast forward to today — another call, another chair that didn’t meet quality standards. At this point, it’s beyond frustrating. For a company that prides itself on quality, the repeated delays and damaged items tell a different story. Today’s delivery was on time, but the buffet arrived with damage to the marble top. One delivery person ran into our curio cabinet again and quickly left. Thankfully, the other gentleman remained professional, attempted to clean the piece, and documented the damage. This entire experience has made us seriously question Havertys’ standards. For the price we paid, this has been nothing short of a nightmare. We’re now considering returning the entire set and starting over with another company. Bottom line: The initial in-store experience was promising, but the follow-through has been unacceptable. I would not recommend Havertys to anyone. The quality and service simply don’t match the price — not even close!

Havertys delivery sucks big time. With all the things I bought ther they have never ever delivered the items on time EVER! Late late late. Like you don’t matter. Only their time matters. Done with Havertys

If you want furniture, pay for it, and never receive then the Louisville Havertys store is a great place. Bought furniture 5 months ago and the store has no idea how to followup or keep us informed on why the delays.

What started out to be a pleasant experience turned into an exhausting mess. They botched our total. They left off some discounts they promised us. I had one phone call with them where they outlined everything they were going to adjust. Shortly after the many versions of the new bill started to show up. Each one contained errors that boggled the mind. I honestly don’t know if they are that dense or we’re trying snow me. After several emails, it was done. It took the better part of a week to get them to start to adjust it. I had to threaten to cancel the order to get them to reach out. I moved the delivery date I originally had because I didn’t want to take delivery with it unsettled. Unprofessional is a kind word for the mess we endured.

Avoid Havertys if you value your time and sanity!” “ Worst delivery and response I’ve ever experienced. After 3 attempts to deliver a dresser, I’m beyond frustrated. 1st delivery: I waited all day only to have the dresser arrive damaged. After a 3-week wait, the 2nd delivery was another disaster. I waited all day again, only to get a call at 6:15 PM saying the replacement dresser was broken. Then, 2 weeks later, the 3rd attempt was an even bigger joke. The driver didn’t show up. At 6:40 PM, I got a call saying he needed 45 minutes to arrive—after I had waited all day! When I spoke to the manager at the Pineville, NC store, the best they could do was schedule another attempt 2 weeks out, with no guarantee of a daytime delivery. I asked to cancel the order and have them pick up the damaged piece. A few minutes later, I got a call saying they could pick up the damaged dresser in 2 days but couldn’t deliver a replacement until mid-December. Where’s the logic in that? This has been an absolutely unbelievable customer service experience. For a company that calls itself customer-focused, this is unacceptable. Rest assured, this review will be posted on social media as well.

Bought a store floor display sofa. We were made aware that it was non-refundable but it was fine because it was good value for the price. However, we put the sofa covers in the washing machine and it came out all ripped. None of the other stuff in the laundry got damaged. Must have been really old stuff or damaged product.

Have been a customer for years made multiple purchases which were always paid off on time or early. A few day ago we were looking to purchase additional furniture only to find our credit card had been canceled. Now we understand if you don't use your credit card for an extended period companies will close your account but that wasn't the case at all. We actually just paid off the card about 6 months ago. Also, the fact they made mention of the decision was made based on credit report which it also false because shows we are in good standing with all creditors without one late payment and never been late. Though a 10k purchase is just a drop in the bucket to the company as a whole but you lost a customer that exclusively shopped a Havertys for our furniture needs.