Harry Potter ShopReviews of harrypottershop.com

Worst customer service I've ever seen from an official store, personalized order was late and when it finally arrived had the information of another person printed on it considering my details where on and in the packaging on 3 separate pieces, not to mention 7-10days to reply to an email complaint,currently on number 5 without correspondence absolutely terrible definitely will not buy again

Absolute con!! Do not order from here!! Read all these reviews first - I’m kicking myself that I didn’t. You would think it was a dodgy website not the official Harry Potter shop. Website said order before 17th December for guaranteed Christmas delivery. I ordered on the 12th and guess what, my order hasn’t arrived. But my money has been taken. These were supposed to be Christmas presents. Disappointed is an understatement. I’m angry!! No way of contacting them - they say on their faqs there will be a tracking number on your order email - outright lie!!! There’s now way to track your order or to even contact them. How this website is still allowed to run is beyond me. They are thieves!!!

Appalling. Avoid dealing with these people. They sent a Gryffindor trunk with the wrong initials on it, which was meant as a Christmas present for my Harry Potter-mad young son. I have let them know the situation by email and message numerous times, with plenty of time to rectify the situation. It was their mistake as the order form I sent showed the correct initials required. It is now Christmas Eve and I've heard nothing, not even an acknowledgement of the situation. I am going to have a very disappointed young boy tomorrow morning when he goes to find his main present and it isn't there. I can't give it to him as it is. For a large known company selling items from such a well-known franchise this is not good enough. As soon as they realised the mistake, they should've gone all-out to rectify it and make sure there was no disappointment, but obviously one person in a town far away is an irrelevancy to these people. They have had time to redo a trunk and send it out by next-day delivery. It's called customer satisfaction. But it's not even possible to get someone on a phone, or even a webchat to try and get something done. Their stock reply is that they will deal with any query within 7-10 days. What good is that in the run-up to Christmas? DO NOT deal with the Harry Potter shop run by Warner Bros. They have no idea. Heartless and with no idea of customer care and satisfaction.

Ordered 3 things on December 11, UK to UK shipping and still nothing. No answer from the customer service team, no tracking available. Guaranteed shipping before Christmas? I say false advertising. I really hope the items will arrive one day, but we definitely won't order from them again.

My order still not received ordered it 14 December My children will be so upset A big company like this is it disgusting so many children are being let down this Christmas come on Pull your socks up and make these children HAPPY

do not purchase Ordered a lot of presents for Christmas for my kids and it looks like they aren't coming this comes with a guaranteed Christmas delivery, what a lie, but all they have done is take my money and cause me a lot of stress knowing my kids aren't getting many presents now their updates are shocking, 10 odd days processing, now 10 days saying shipped, it says its purpose to give you a tracking number, that's a lie the app you have to use to look at the order, the contact email goes to a no reply email and bounces back, how can they not notice that emailed them 14 days ago, no reply so far, they are crooks, no way of contacting them, emails aren't replied to, I now am having to report them to the Business Ombudsman as it is a scam, a company needs to have customer service and reply, these crooks don't process of charging back now through bank and think of how to tell the kids merry Christmas

Ordered from Harry Potter shop waited over a week with money pending to be taken from my account no email of dispatch just one to say my order was being processed ,then 9 days from ordering the money was returned to my account but no email to say what was going on, tried to contact the company but only way you can contact them is via emails that they never answer to find out what was going on. As you can guess there was no reply, so I assumed they couldn’t for fill my order and returned payment. A few days later I look at my banking app to find that not only have they not sent my order but have also taken 3 times the amount (3 payments of the same amount) out of my account leaving me overdrawn, I haven’t got a clue how I’m supposed to get my money back when they don’t reply to emails and there’s no other way of contacting them, furious to say the least. I actually thought buying from such a big company that I was safe from being scammed, how wrong was I. AVOID AVOID AVOID, Don’t waste your money even ordering from this company.

I ordered my daughters Christmas presents in good time, allowing for the 7-10 day for shipment plus shipment time. 3 weeks later it’s not been shipped and the only way to contact them is via a contact us form. This creates an auto response email saying they will look into my query within 7-10 days! Guess she won’t be getting her presents in time