Harland ClarkeReviews of harlandclarke.com

I placed my order for my clients checks three times. This was to have been a courtesy order for my client and he was not to have been charged. On the third attempt, the Harland Rep said that he would pick up the cost due to the inconvenience and delay. He also sent them over night, which worked. Unfortunately, my client was then billed for the order! In calling in to Harland, which is a horrible experience all on it's own due to their poor quality phone tree, I received poor quality and rude service. When I asked for a supervisor, to which I was told that there wasn't one. I asked to be placed on hold until one was available. At last count, I was on hold for 17 minutes and waiting.....

Contacted them about check order, they keep saying they don't recognize my routing number. I've had the account 15 years with USAA.

The last time I ordered checks was 2018. I got 100 checks for $6.15. I misplaced 2 books so went to the bank to place an order because some information had changed. I ordered on 5/17/2024 and received on 6/7/2024. I received 80 checks and was charged $27.60. I was expecting an increased in price but not a $21.00 increase. This will be my last order from them. I can order checks from other companies and get more checks for less money. This is a rip-off.

unrequested Harland sent me an order of checks for a closed account. I had already opened a new Money Market account and requested checks per my bank(Synchrony) instructions. Received them . A week later, whole new set of checks received with the closed account #. Wasted hours dealing with customer service at Harland. NO LIVE AGENTS. Put in all my acct. and routing #'s and line goes dead, no agent , were told very busy for two days.

Shame on the banks and credit unions for using such a terrible service for their checks. You pay extra for tracking and all you get is "en route". The tracking is useless. My tracking has been showing Salt Lake City to Bountiful for a week with no estimated date of delivery. These cities are not that far apart. They use DHL which hands it off to USPS and DHL tracking is terrible. They should refund customers who paid for tracking that they are not getting.

Their phone tree is ridiculous and hangs up on and doesn't understand what you submit if you interrupt the IVR. I called back 4 times and got disconnected each time. I need my shipping information since I never got an email with it and can't access their "portal" for some reason.

We needed checks quickly and had run out, we ordered new checks & had to rush them . We ordered the checks on 05-05-2024 & had them today 05-10-2024 this quick turnaround saved our butt!! We have used Harland Clarke before for our needs & will be using them again.

Don't order from these clowns . Ordered checks supposedly shipped on the 15th it's may 8th no checks super difficult to get someone on the phone just terrible customer service. Save your sanity and leave These clowns alone