Harland ClarkeReviews of harlandclarke.com

As people have complained earlier there is no way to contact them. I have sent in two emails, using their system as that is the only way to contact them, asking where is my order. Once you place the order there is a screen that says that you ordered and the price. That shows up no where else so no proof that any event took place. Don't bother calling as all they ask for is the routing number and then the recorded message system says "good bye" and that is the end. I have twice filled out the online form asking for help and am informed that I will be contacted soon, and no contact! Now I don't know whether I will get the checks nor whether they will later bill my credit card An utter waste of time, frustration galore and nothing to show for it but a company that should be taken down.

My firm placed an order for business checks over the phone almost three weeks ago, the status details of which did not show on the website. The automated phone system prompts you early in the call to enter your routing and account info. This notifies the system on whether you have a pending order. If you have a pending order, the system's options tree will always pigeonhole you towards two outcomes: 1. Instructs you to check/shop the website and disconnects, or 2. Gives you the minimal amount of information and disconnects. You are never provided an opportunity to speak to a human because they don't WANT you to speak to a human. This is a critical failure on the part of Harland Clarke and for this alone, I wish I had ordered through literally any other company. To "hack" this system, enter "0" as your routing number and you will be presented with different options which will eventually connect you to a real person. When I did finally speak to a human, I was informed that my order was not entered properly (by the previous CSR,) would never be fulfilled, and needed to be cancelled and a replacement order placed. Bottom line: I should not have to manipulate Harland Clarke's faulty automated system to learn that Harland Clarke screwed up my order. Harland Clarke: Do better by your customers. Financial institutions: Contract literally ANY other company. (Seriously, read all the other reviews which are chiefly a well-deserved 1-star.) Consumers: SHOP ELSEWHERE!

It is next to impossible to get in touch with a human being to help with a problem with an order. My checks were sent to the address on the checks ordered not to the seasonal address that I requested. When I did get in touch with someone, they explained they could not send checks to anywhere other than what is printed on the check. They told me my checks would be returned to them and destroyed. Then I could request a refund from my banking institution. Fine, except that it has been six weeks since the order was shipped out and no notice of return to Harland. I am out $28. My institution will not refund until notified by Harland that they have been returned and destroyed. The biggest problem is customer service with Harland and not being able to get with someone to help me find out what happened to the checks. Harland is not the only check printing company, I will certainly change vendors.

First, receipt I received did not have a tracking number or order number so no way to check on website and customer service has no option to speak to a person. I did get text updates from DHL. Received in Distribution center Raleigh NC 8/27. Traveled around and last entry available for deliver 9/2. 9/13 no delivery. DHL customer service also no help - tracking number not accepted and no option speak to person. Called Harland Clarke Customer Service and, again, no help. Same response as initially and no option to speak or email person. Terrible experience. No idea of where checks are or if will receive them.

Unbelievable. Waited over an Hour and a half on hold only to have them drop the call. No other way to contact them except for the phone.

I had placed an order online and received an email January 25th that DHL was the shipper. The package was sent on January 24th from Hebron, Kentucky with an estimated delivery in New York on January 31st. The packaged moved from Kentucky to Raleigh, North Carolina on the 26th. On the 27th it remained at this facility with DHLs notation "tendered to delivery service provider". No clue what that means. Some how on January 31st the package made its way to a USPS facility in Lehigh Valley, Pennsylvania. It then moved to Austin, Texas on February 11th and made its way to New York on February 16th. Then on February 17th the package was sent to Garden City, New York and then was out for delivery on February 18th. So much for Checkprotect quick delivery. Why did Harland give DHL the delivery job if it just gets dumped onto USPS? Harland should just ship via USPS despite it slowly being destroyed by Congress! I did call and complain to Harland who sent another series of checks via Fedex which I did get promptly. I was advised to go to the bank and stop payment on the original series of checks. Here I found out instead of spending $32 for checks from Harland the bank could issue checks for $17. in the future, I will go out of my way and go directly to the bank.