Very good customer service. They solve all the problems raised very quickly.
Response from Hardware & MoreeeApr 28, 2024
Thank you An
BS
Bob S.
Easy to get what I need
Easy to get what I need
Response from Hardware & MoreeeApr 28, 2024
Thank you Bob
AJ
Adam Jay N.
fast shipping
fast shipping, legit company. Can't find the wire brushes cheaper anywhere else.
LW
Lwinn
Fence
Fast delivery. Product exactly as described
MI
Michele
Wrong product
I've been looking for a specific caulking called dap 3.0 at all the obvious places, home depot, lowes, ace hardware, true value and none of those places carry it any more, I need it for my business, it has to be dap 3.0. Hardware and moreee had it on their website, 149 in stock, so I ordered a case of them. I was soooo happy to have finally found the product I NEED. I ordered it Sunday and received it Thursday, I was so excited and impressed....until I opened the box and it's the wrong product!! I called the phone # 2x got no answer so I emailed them and got a quick response. I was thankful for that cause I figured since they weren't answering their phone then I was probably stuck with the wrong stuff and out $150. They wanted a picture of the product they sent me so I sent them the picture. They emailed me and said they sent my case to the warehouse. I asked if I was going to be responsible for the cost of sending this product back and the response was no. Today I called the phone # 3x and emailed and haven't gotten ahold of anyone. I'm nervous that I'm stuck with this product I can not use and out $150. If things change I'll definitely be back on here to report what happens either way... its Friday so I probably won't hear anything til after the weekend, which is super aggravating.
UPDATE: I was issued a refund because the product they said they had 149 of wasn't accurate but I get to keep the wrong product they sent me.... they were fast with getting me the refund, 4 days. I would, possibly, order from them again but it'd be nice to know, before hand, if what they advertise is really what I'm going to get. Plus I called the phone number numerous times and never once did anyone answer, or call me back. So with that being said they would probably be my last resort. I hate not being able to talk to a living being. So I'd revise my 1 star to a 2.5 star...
Response from Hardware & MoreeeNov 10, 2023
Michele, our records show that you placed an order on Sunday and received the product on Thursday. After you reported receiving an incorrect product on Thursday you were issued a full refund on Friday with no request to return the product.
The reason you received a different product was because the product had been updated by the vendor which explains why you were not getting it from another location.
We acknowledge our mistake and issued you a quick refund and updated the product.
But I imagine this review was written at the time we were investigating the matter and you never got time to update it after you were issued a full refund literally the next day after the problem was reported.
DA
DanL
I placed an order and was then informed of delay
I placed an order and was then informed of a huge delay. I was told I could get a refund and said yes. I ordered from somewhere else expecting to move forward with the refund, and then you got the item and sent it. So now I have two and didn't need the second. Would have been better to cancel and refund as it was suggested.
JS
Justin S.
STAY AWAY, CHEAP AND FAKE IN STOCK. ALSO ALOT OF USERS GETTING FAKE STUFF NOT WORKING
They proceeded an order that I was charged and they cancelled the order. I called to find out why as I had no alert of it but instead they just wanted to argue on the phone that I had an email I didn't receive. They resent cancellation email and I got it instantly. Told my they didn't charge my but I used Paypal and it took funds.
This company is trash and I'm just going to report them for fraud and leave this review so no one else wastes their time on their crap.
Response from Hardware & MoreeeSep 9, 2023
Hello,
After reading your comment I almost thought it was meant for a different company until I was informed about your case by our team. The reason why I felt this is because 1) Any order cancelation has an auto-generated email that goes out to the customers and is not a manual process. Nobody can stop that email from going out once the order is canceled. In your case, I imagine your proxy/firewall settings could have prevented this email from coming to your inbox which is possible and anyone familiar with online ordering process can verify. 2) We don't even have PayPal as the payment option at our checkout page. So clearly if you are looking at PayPal for a refund you wouldn't get it there since we never charge any of our customers through PayPal. We don't even charge customers credit card at the time the order is placed. It only gets authorized for the order amount. If the order gets canceled before its fulfilled for any reason, this payment gets voided and the pending transaction on the credit card is dropped. We tried explaining to you over the phone but looks like it wasn't much of help. Please reach out to your bank and they will be able to verify and explain things better. 3) Lastly, I wonder your basis for the claim that the customers are getting fake stuff. Our vendors are registered suppliers for the specific brands they represent. We follow set procedure to investigate and validate the same. If what you say were true we would have been shut a long time ago. I guess at this point we have exhausted all our options to explain things to you but we are open to discussing the matter with any third party you would like to bring if that helps you.
