HardnheavyReviews of hardnheavy.style

The shipping is so delayed even if you order it a month in advance. I’m not ordering from here ever again. I wanted to be ready with everything before the SNW festival in Fort Worth. I only got 2 out of the 3 pieces I ordered. My third clothing piece was a corset over-bust and it is still stuck in customs apparently according to shop and hasn’t updated since. Keeping up with tracking is horrible and they take forever to update. What was the whole point of ordering ahead if I’m getting it so late. Don’t trust the numbers or emails they provide for customer service. They never respond. What’s the whole point of having that information on your website?!

This company has a website quoting in GBPs but it's based in the US, so don't be fooled. It will take three weeks for products to arrive and you will probably end up paying customs duty. They won't cancel your order and customer service is aggressive when challenged.

Warning: NEVER buy anything from this retailer on sale—and certainly not if they advertise it as an “EU SALE.” I received a cloak that was impossible to wear because the shoulder seam was sewn together completely wrong, so I sent it back to the German return address they provided. Shortly thereafter, I saw a cloak of the same type being offered as an “EU SALE” on the retailer’s website and bought it. However, instead of receiving a new one, I received the exact same defective cloak that I had sent back to the retailer, and when I complained about this, I was told that clearance sales are non-refundable. When I objected that even a clearance sale—at least according to European legal principles—does not entitle the retailer to sell defective merchandise (in Switzerland, this would be prosecuted as fraud), I received no explanation.

The item is great. It arrived with the INNER packaging looking like it was chewed through when I took out the item a strand of beads fell out from the shoulder epaulettes. Not even noticeable but it will bother me. I reached out to return my BRAND new item. They said to file a shipping claim. I said it was the inside package the outside was fine. They kept telling me to send more photos. I did and they stopped responding. I now had to file a claim with my credit card company. They have a return window - just follow your policy.

Sent motorcycle boots on soft packaging, no box barely any protection, boots didn’t look anything close to what was shown on the website. Quality is very similar to walmart

Cela fait plus de deux semaines que j'ai commandé des chaussures, toujours aucune nouvelle. La commande n'a même pas été préparée

The courier company YANWEN left the package around of the property probably someone else took it

I placed order SEPH2650739 and requested cancellation before the parcel was delivered. The cancellation request was not actioned in time. HARD’N’HEAVY later replied saying the order had already been fulfilled and was in transit, and specifically told me to contact them again after delivery if I no longer wanted the items so they could provide return options. Once the trousers arrived, I contacted them immediately and asked to return the full order. The trousers did not fit either me or my partner, the quality was poor, and the garments had a strong musky, stale “stored in a basement/cellar” smell. They were never worn. At that point, HARD’N’HEAVY refused the return because the trousers had been purchased from their SALE section, stating that sale items were non-returnable and non-refundable. This was especially frustrating because I had already tried to cancel the order before delivery, and their own customer service had previously instructed me to wait until the parcel arrived and then contact them for return options. The return restriction for sale items was also not clearly communicated to me in a sufficiently visible way before purchase. Their later response simply referred me to their internal return policy after the fact. The chokers from the same order were not delivered together with the trousers. I was later informed that they had been shipped separately under another tracking number and were still in transit through Hungary. So, in summary: I tried to cancel before delivery, the cancellation was not intercepted, I was told to contact them after delivery for return options, and once I did exactly that, they refused the return because the items were on sale. I have now had to raise the matter with my financial institution and am considering a formal transaction dispute. The overall experience has been unnecessarily difficult, inconsistent and disappointing. Based on the product quality, communication and handling of the return request, I would not purchase from HARD’N’HEAVY again.