HardnheavyReviews of hardnheavy.style

Lange Lieferzeit. Ware stinkt faulig-feucht, wurde entweder schon getragen oder falsch gelagert. Kundenservice reagiert nicht. Keinerlei Retourenlabel bei der Lieferung dabei, bis heute auch keines zu bekommen. Anwalt ist eingeschaltet.

I ordered a pair of boots in October as Christmas gift for my daughter. On a Christmas Day it became clear that the size is wrong. I sent them back in December. Mid-February, no replacement and no refund. Their site is telling that the parcel was delivered 2 hours ago (for over a week now). Looks very much like scam

I ordered a pair of boots for my husband, they were two small. I returned them exactly the way I was told this was at the end of October. I am still waiting on a refund! I have emailed them 8 times and just get told they haven't recieved boots even though my tracking number had delivered to where it should have. Not a happy customer at all and will NEVER use this company again.

They do dropshipping. They're buying stuff from shein and amazon.

Order placed, 10 days later i contact them, because i got no update. Three days later, still no reaction: i write them : please cancel. THEN i got information, that order is already "shipped" and if i still wnat to return items i should refer to refund policy Shortly after i received a tracking number (..CHINA). Four days later still no update on TRACKING number, i write again. Some hours later update information on parcel flight from x to y, and again from y to z, from z to x etc... Then again 10 days later, parcel has arrived here in local country in EU but is held back at customs clearance. i receive a letter 4 days later: because of lacking documentation / invoice, parcel cannot be processed. i sent my copy of my order. 2 days later i received teh poackage agaisnt payment of 90EUR (my orde value was roughly 200 EUR) 90EUR = (duty + VAT 50€ and processing fees 40€) to get the parcel. On the parcel itself is a sticker: declared value of goods 33 USD (!!!). So the purchasing value of TWO items add up to 290EUR ! Clothes were - due to the long time in compressed plastic bags - wrinkled and torn. Overall quality of clothes seem good, craftmanship is good, quality of materials do not justify the price level of the shop. (please see the USD value...) size indications are correct.

Very poor. One wrong size boots sent to me, completely scrunched up faux leather jacket and very cheaply made trousers. I had to pay for the return (heavy due to the boots where the wrong size was sent by them) and even then they only agreed to refund the clothing itself, after a LOT of back and forth (ie they wanted first to get a manufacturer response (erm not my issue). They could have put it right by exchanging the boots free of charge, paying my dry cleaners costs and they would have been better off, but instead chose the non-customer friendly version and giving me a full refund. Offered $10 gift voucher ..... Will not use again.

Meine Bestellung wurde, nach ewiglangem warten, 2x in der falschen Größe geliefert. Natürlich muss man den Versand jedes mal selbst bezahlen, obwohl sie diesen Fehler begangen haben. Den Zoll den ich jedesmal für die falsch gelieferte wahre bezahlen musste, ist dann noch eine "Cherry in Top". Absulut nicht zu empfehlen, da gibt es 100 seriöser Seiten als diese!!

Item was cheap and the wrong size and I had to send the item back at my cost as I could have taken it back in person but this was against thier policy they found many ways to be difficult and have only issued a partial refund they are slow to do anything I would advise not to use this company..I'm very disappointed