Hard Jewelry®Reviews of hardjewelry.com

So, I ordered a necklace for my daughter before Christmas. Today is January 13 and it still has not even shipped. I knew that I had ordered it too late to get it in time for Christmas, but this is RIDICULOUS. Today is Saturday and my email says that on Thursday, January 11, the label was created but that USPS still does not even have the item. I know that places will often print the label and wait a while before handing it to usps, but they didn’t even do that. They made NO MOTION toward mailing this until January 11z I would avoid. Sellers need to realize that it’s not only about the product, but customer service as well. And waiting almost a month for something to not even have shipped is bad business. Heed my warning!

I will begin by saying I messed up regarding the shipping. But when they say 15 to 21 business days they mean 15 to 21 business days. I got something for my grandson who lives an hour and a half away from Ogden Utah where hard jewelry is located. Ordered it on December 9. It was just received today January 12. Yes there was a holiday but what a joke. Also, they say free goodies in My grandson❤️’s package they put in a zip tie type ring sizer are you kidding me wow. They communicate, but all they do is give you words.

I placed an order on November 28, understanding that it may arrive a few days after Christmas. After requesting a refund twice they decided to ship my items. It is now January 9 and may be at least another week before it arrives. They never responded to my emails. I will be contacting my credit credit card company. Just another poorly run small business. Update; I received my order on 1/13 and they did offer to provide me a shipping label and refund. The products received were nice and after all of this, I didn't really want to go through the refund process.

I ordered my friend a necklace with pendant on 12/1 and it just now shipped on 01/05 (Arrived 01/13.) This is after repeated emails and suggestion to cancel by the company. They offered so many excuses and today I let them know i’ll be writing a review and i’m not cancelling the order, they finally shipped it, but blocked my acct. Beware of this awful customer service that blocks you, to avoid an accurate and balanced report of the company.

I spent over 175$ on a singular necklace from HJ and although the necklace was nice, the shipping was HORRENDOUS!!!! i ordered this piece during the black friday sale in mid/late november, and was assured that my package would arrive before christmas, low and behold, it hadn’t even SHIPPED by christmas. i got my necklace two months later. i am very disappointed. false advertising, very disappointed.

Ordered jewelry for our nephew in November and I feel like we’ve been scammed. The bracelet never came, we had a very unhappy boy who didn’t get what he asked for on Christmas morning and it just goes to show you how evil companies like this are. Hard jewelry is 100% a scam we’ll be contacting our credit card company to report the charge from these people as theft. DO NOT SHOP HERE!!!

I got ma stuff in about a week so idk about yall😭😭

I spent a lot of money on jewelry for my daughter for Christmas. I ordered it November 24, and it still has not been delivered to USPS for shipping. I asked the company to cancel the order. The email response said they “could not” do that but I should return it when I receive it. Their return policy was either created by a toddler or intended to prevent returns, as it requires a handwritten note. I do not trust that I would ever see the refund. I will not buy from this company again.