Hard Jewelry®Reviews of hardjewelry.com

I ordered a ring as a Christmas present. Free shipping was supposed to ship out within 5-7 business days. It's now been 20 business days (no, I didn't include Christmas) and according to USPS, the item hasn't yet even been shipped because even though a tracking number was FINALLY created, the manufacturer hasn't yet given USPS the item to ship. I doubt this'll even arrive before the gift recipient has to go back to college in another state. Customer service has been completely unhelpful and also gave me a different estimate for shipping than what is posted to their website. They didn't respond when I pointed that out, nor did they respond to my query about why USPS hasn't received the item to ship (7 days after they created the shipping label). I will NEVER buy from this untrustworthy company again.

If I could give 0 stars, I would. Lied to everyone about shipping until after their big sale, and is NOT responsive at all. Then they had the AUDACITY to post on their story that they prioritize bigger orders?? I don’t even think i’m gonna get my order- it’s still in “utah” waiting to be sent to ups and has been for 25+ days. I’m so disappointed. especially since I don’t have a lot of money to spend for presents. I still decided to get hard jewelry for my girlfriend for christmas because i thought the heart pendant would be a cool gift for her. They told EVERYONE multiple times we would get our orders on time BEFORE christmas. now her main present isn’t here and i feel ripped off and like this place is a literal scam. do better hard jewelry because im never ordering from you again unless you rectify this.

literally said my package would be shipped to my house in 15-21 days. it’s been 28. he posted on his story saying if you got standard shipping he PRIORITIZES his customers, whoever orders the most will be shipped out first, and whoever ordered the least will be shipped out last. that’s not how u treat your customers! not only that but my friend ordered something 3 days after i did and he got his stuff like 3 days later with standard shipping. it’s actually crazy!! no one is helping me, the customer service is a joke. he said everyone who ordered on black friday, their package would come on time for christmas. im really sad because i’ve been such a huge hard jewelry fan for the longest time, always purchasing stuff. it makes me sad that ive been having this experience

Don’t expect to receive your purchase in time for any occasion. Order 1 1/2 months before Christmas? Maybe you’ll see it some time the following year. Order a month before your kid’s birthday? Happy birthday kid, I’ve got nothing for you. Well, you get the picture. Very disappointing. 👎🏻 👎🏻

They don’t tell you till months later that they only ship a few times a year. They are too busy spamming your email trying to justify not having supply in. Then if you try and get refunded or talk with someone they will just ignore you. This is a poorly managed scam of a company. Buy elsewhere.

Worst shipping possible you will be waiting actual months. Can't even ship me a package within north America when other companies ship them overseas in days.

Always been great Had a problem with my terrible local postal service and hard jewelry resolved it extremely quickly even with no help from the postal service whose job it really was. Great costumer service.

Amazing experience. I ordered two rings, they arrived within the shipping time and they look amazing. Not only that, they sent in a free septum ring along with it which is awesome. Love their rings, will be buying more.