Kevin K.
Bad Service
Ordered the drive cage on October 11th. It's October 27, I'm STILL waiting for it. Sent email, on October 27th and STILL waiting for a response.

Hard Disk Direct is a leading provider of IT products for businesses and corporates, operating in the industry since 2012. The brand has gained a reputation for exceptional customer service, fast shipping, easy returns or replacements, and expert consultancy. Hard Disk Direct is known for serving government and defense clients as well as Fortune 500 companies.Hard Disk Direct offers a wide range of IT products, including both new and legacy parts, and specializes in selling products from top IT brands including HPE, Dell, Lenovo, Seagate, Western Digital, Intel, IBM, and Juniper. This ensures that customers can find all the IT products they need in one place, without having to source them from multiple vendors.In addition to its comprehensive product range, Hard Disk Direct is committed to providing exceptional customer service, thanks to the team of experienced and knowledgeable technicians who are always available to help customers with any questions or issues they may have. The company is also known for its fast shipping, ensuring that customers receive their orders as quickly as possible.Hard Disk Direct also makes it easy for customers to return or replace products if they are not satisfied with their purchase. The company's easy returns policy means that customers can return or exchange products quickly and easily, without any hassle. This is a key differentiator for Hard Disk Direct, as many other IT vendors do not offer such a convenient returns process.
Hard Disk Direct (harddiskdirect.com) has 238 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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238 approved reviews, newest moderated first
Kevin K.
Ordered the drive cage on October 11th. It's October 27, I'm STILL waiting for it. Sent email, on October 27th and STILL waiting for a response.
Marvin Y.
Device works great
Terrance R.
I have not received an update on the status of this order.
Response from Hard Disk DirectNov 29, 2023
Hello Terrance, On 10/16/2023 you reached on Live chat where you were informed that the team will email you the details of Lead time and pricing. After a while you called and one of the associate mentioned these are in stock. When we received the order, as a protocol we test every item before processing and in this case it failed the test and unfortunately no more stock was available and we ended up cancelling the order. Then, on 10/20/2023 you emailed us regarding the status. Yes, there was a communication lag which I apologize as I didn't received your email directly. When I got your follow up email on 10/26/2023, I responded to you regarding the order status. If there was any incoming stock, the order would have been fulfilled rather than getting at this point. Thanks,
Bhavya K.
On time delivery
Assan A.
We submitted a request (September 5, 2023) for 02J54F - 5 pieces, FGVGG - 5 pieces, Bruce William contacted us, received a proforma invoice from him, paid 100%, Bruce sent us the goods, but we received only part goods, Bruce shipped only part of the goods without agreement with us, we only found out that only part of the goods arrived when we cleared the goods through customs, more than a month has passed, we cannot get the shipping date for the other half of the goods. His answer that 'soon' does not suit us. It turns out that we are faced with fraud on the part of your company. When we paid for the invoice, all the goods were in stock, only part of this product was shipped to us without agreement with us, we asked for a refund, but we cannot get our money back, they ignore us. I do not recommend buying goods here, this company is a scammer, we have all the correspondence with Bruce and his colleagues, now we are suffering losses because we were unable to deliver the goods to our customer on time.
John C.
Easy to find what I needed. Great prices and fast shipping. Always a good experience.
Paul
My experience with Hard Disk Direct was great. They shipped the drive I needed right away and it arrived the next day and is working as expected. The drive was well packaged and it actually arrived a day sooner than promised.
Kevin S.
Web site was simple to navigate, they had what we needed and it was fairly painless to get things ordered. Arrived in good shape, packaged well
Response from Hard Disk DirectOct 11, 2023
Glad you liked our service.