Yelena D.
Wonderful service
Wonderful service! We were able to get our parts delivered at the promised time :)
Response from Hard Disk DirectOct 11, 2023
Glad you loved the service.

Hard Disk Direct is a leading provider of IT products for businesses and corporates, operating in the industry since 2012. The brand has gained a reputation for exceptional customer service, fast shipping, easy returns or replacements, and expert consultancy. Hard Disk Direct is known for serving government and defense clients as well as Fortune 500 companies.Hard Disk Direct offers a wide range of IT products, including both new and legacy parts, and specializes in selling products from top IT brands including HPE, Dell, Lenovo, Seagate, Western Digital, Intel, IBM, and Juniper. This ensures that customers can find all the IT products they need in one place, without having to source them from multiple vendors.In addition to its comprehensive product range, Hard Disk Direct is committed to providing exceptional customer service, thanks to the team of experienced and knowledgeable technicians who are always available to help customers with any questions or issues they may have. The company is also known for its fast shipping, ensuring that customers receive their orders as quickly as possible.Hard Disk Direct also makes it easy for customers to return or replace products if they are not satisfied with their purchase. The company's easy returns policy means that customers can return or exchange products quickly and easily, without any hassle. This is a key differentiator for Hard Disk Direct, as many other IT vendors do not offer such a convenient returns process.
Hard Disk Direct (harddiskdirect.com) has 238 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Excellent

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238 approved reviews, newest moderated first
Yelena D.
Wonderful service! We were able to get our parts delivered at the promised time :)
Response from Hard Disk DirectOct 11, 2023
Glad you loved the service.
Rick Y.
Your product did not work with my printer, and I have asked for a return label, but your company will not take my return!!!!
Response from Hard Disk DirectOct 10, 2023
Hello Rick, we had a conversation and I sent you the return label via the email. Hope your issue has been resolved.
Douglas C.
Excellent interaction , exceeded expectations. Delivered Quality Thx Doug
Response from Hard Disk DirectOct 11, 2023
Thanks a lot Doug. Glad you had a great experience.
Benedikt J.
Good shop, fair pricing, excellent performance in shipping overseas, nice communication. If i forgot something, it's on me :-)
Donald K.
Your sales staff was the difference. They were very helpful in resolving a minor mis understanding. It was quickly resolved.
Response from Hard Disk DirectSep 29, 2023
Glad that you had a great experience.
KinT
Good product, paid for fast shipment but the order processing portion is fast too. Products are rough up on the edges, but this is pre-owned, it meets the expectations. Packaging was bare minimum, maybe ECO friendly, but not appropriate/adequate to my opinion. It could be much better. Overall experience is 5 stars.
Response from Hard Disk DirectSep 29, 2023
It was our pleasure to serve you in the best way possible. Glad you had a great experience.
eleazar R.
product in stock, original manufacturer brand available
dan
fed ex would not leave my package at the front counter. i was never left a tracking number so i emailed support and never received a reply. i tried leaving a voicemail and still have not heard back. i have no idea where my package is at and i need it for a project After leaving the above review i was contacted by customer support who went above and beyond to make things right
Response from Hard Disk DirectSep 29, 2023
Hello Dan. It was a pleasure talking to you over the phone. We apologize for the inconvenience that you faced. We figured out the issue and sent you the tracking online. You are to receive your package soon. Looking forward to providing you with a better experience in the future.