Lee L.
Everything went as it should
Everything went as it should. Thinks

Hard Disk Direct is a leading provider of IT products for businesses and corporates, operating in the industry since 2012. The brand has gained a reputation for exceptional customer service, fast shipping, easy returns or replacements, and expert consultancy. Hard Disk Direct is known for serving government and defense clients as well as Fortune 500 companies.Hard Disk Direct offers a wide range of IT products, including both new and legacy parts, and specializes in selling products from top IT brands including HPE, Dell, Lenovo, Seagate, Western Digital, Intel, IBM, and Juniper. This ensures that customers can find all the IT products they need in one place, without having to source them from multiple vendors.In addition to its comprehensive product range, Hard Disk Direct is committed to providing exceptional customer service, thanks to the team of experienced and knowledgeable technicians who are always available to help customers with any questions or issues they may have. The company is also known for its fast shipping, ensuring that customers receive their orders as quickly as possible.Hard Disk Direct also makes it easy for customers to return or replace products if they are not satisfied with their purchase. The company's easy returns policy means that customers can return or exchange products quickly and easily, without any hassle. This is a key differentiator for Hard Disk Direct, as many other IT vendors do not offer such a convenient returns process.
Hard Disk Direct (harddiskdirect.com) has 238 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Computers & Phones · Irvine, California
Excellent

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Excellent

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Computers & Phones · Burbank, California
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238 approved reviews, newest moderated first
Lee L.
Everything went as it should. Thinks
Samuel C. L.
Cannot say enough good things about how this purchase went. They contacted me through chat while I was looking at my cart, confirmed they had what I wanted in stock, expedited shipping to me at their expense, and ensured the product made it to my house, and worked. Communication and customer service was simply stellar, and way beyond my expectations. Could not be happier!
Hugo B.
When I turned to Aman Rehman from Hard Disk Direct I immediately got a positive response on my customers problem. There was never a problem getting it right. Good seller to give a referral. Thumbs up.
Steve
Very untrustworthy seller, held my money for over a month, made me verify myself by sending my property bill, drivers license, phone number to Ryan Miller at Hard Disk Direct. After my order sat for weeks, Ryan told me they were cancelling the order and refusing to fulfill it. My company had to scamble to find equipment to replace this after waiting weeks for our mission critical equipment. I would not trust these guys with any mission critical/server equipment at all, they're definitely untrustworthy.
Eddie R.
Folks at this shop have been super responsive and attentive to getting our needs met. When one of our arrays needed a hard disk on an emergency they bent over backwards to make sure we had what we needed. Highly recommended!
Andy E.
Had an excellent experience working with Brad Atkins to resolve my problem.
Tony G.
Order got messed up, but corrected quickly. Great service, Great prices. Quick response. Will use again.
steven T.
Refused to fulfill order after taking over a week to verify my order (had to provide my property tax bill, phone number, and drivers license). After I completely verified myself Ryan from Harddiskdirect said they were refusing to fulfill the order and cancelled the order on me, it took 3 weeks to get a refund from them! Wouldn't trust them at all, especially not with any server equipment that is mission critical, they will leave you in a bad position. The update below is also a lie. They cancelled my order, and never asked me to pay extra freight. They said they had the wrong price on the website and refused to fulfill the order. DO NOT TRUST THESE LIARS!
Response from Hard Disk DirectNov 29, 2023
Hi Steve, Before completing order, it goes through different stages, verification and stock confirmation are a part of it. One of the team member reached you to inform the issue with the address which was sorted out on 11/17/2023. Then, on 11/21/2023 when you requested for the tracking my team informed you about the additional shipping cost as the item was heavy and had Freight charges. Our team tried our best to fulfil the order for you and informed you as well with every detail needed to get the order processed. Thanks,