Hard Disk DirectReviews of harddiskdirect.com

Ordered 2 NVME drives on 27 Apr 2026, claimed to be in stock, same-day dispatch. On 5 May I receive an email saying that one of the drives is faulty and they can't dispatch it. I asked them to dispatch the one they have an agree for them to source a replacement for the second within a week. On 8 May I receive a dispatch email and another email saying they can source the second drive, but at a higher cost. I reluctantly and under protest agree to pay the difference as I really needed that drive. Basically, they didn’t want to sell it for the advertised price. On 19 May, I get an email saying that the replacement drive is also faulty! Surprise! I advise I could give them some more time to source a replacement and they agreed. On 10 June, after so sign from them and having sourced the drive from a different supplier, I asked them for a refund for the second drive they did not deliver. It’s 31 July today and after many emails with excuses about he finance department not processing the refund, etc., and their last reply on 23 July claiming that the refund has been issued and it would take 5-7 days to reach my account, I still haven’t received the refund. So basically I got one drive for double + extra difference of the advertised price. "Scammers" is the only way I can describe them.

Confirmed order canceled with false ‘out of stock’ claim — inventory relisted at 4x the price overnight. Placed a confirmed, charged order for 8x Samsung 32GB DDR4-2666 ECC RDIMMs at $92/stick on March 14. Account manager canceled it two days later citing the units were out of stock for two months. That same evening the exact SKU was listed In Stock at $92 on their own website. I documented it with timestamped screenshots and an independent third-party archive. By the next day the same SKU was repriced to $442. The account manager had already told me in writing the restock price would be $650. When I presented this evidence they ignored it, processed a refund I never requested and never signed for, and went silent. CA AG complaint and FTC complaint filed. Over 230,000 IT professionals have read this account on Reddit. Search ‘Hard Disk Direct Reddit’ to see the full documented evidence. Proceed with caution.

Twice we've ordered overnight shipping. TWICE they told us it would go but FAILED to ship. Twice I've had to explain to my clients why we couldn't help them because what was supposed to ship overnight DID NOT.

I went on their site to look for a 2.5 SSD drive. I ended up speaking to a service rep named Jennifer, who told me that the price for the drive I had in my cart was out of date on the web site and wanted to charge me 4 times that price for a different drive. SHe asked if she could send me a quote and I said "This experience has caused me to distrust your company and I will NOT be doing business with you."

Received an order confirmation by email for some DDR5 DRAM and they refused to honor it claiming the part wasn't in stock. They did not even propose similar for the same price. An order confirmation is a binding document. They are just a bunch a greedy crooks...

If I could put no stars, I would. These guys are a scam. On the first day, I went on their site to look for a tape drive for my tape library. I ended up speaking to a sales rep named Hector, who proceeded to tell me that the price for the drive on the site wasn't updated to the correct price, and wanted to charge me $1000 more! I quickly got off the site. My boss ended up going to the same site the following day, and was told the same thing when he tried to get a drive, with a different model number. Stay away from these guys. They are scammers.

I ordered ram from them and received a order confirmation. The next day they wanted more money for the product. "Thank you for your order of 1 unit of KF560C30BBK2-32. I’m writing to let you know that the price displayed on our website was incorrect due to a system glitch. The original price for a new unit is $474. However, to make up for the inconvenience, I’d like to offer it to you at $455, which leaves a remaining balance of $255 to proceed with the order. The correct pricing has been adjusted on the website to avoid any further confusion. There will be a lead time of 5–7 days, as I’ll need to have the unit shipped to our CA warehouse from our U.K. warehouse. This way, you won’t incur any international shipping or customs charges. Please confirm if you would like to move forward with the order. Regards, Hannah Client Solution Specialist Tel: (866) 705-5346 hannah.at.harddiskdirect.com 45333 Fremont Blvd. Ste 5 Fremont CA, 94538 "

Our order was canceled after a long delay, with the excuse that our shipping address couldn’t be verified — even though it is 100% valid and we receive hundreds of packages there every month. The communication was nonexistent. Having an account executive like Eva made absolutely no difference, as all we got in the end was an automated response and zero follow-up. I strongly suspect that the real reason for the cancellation is that the product was actually out of stock and the company wasn’t honest about it. This has been a truly negative and frustrating experience. I do not recommend this company at all.