Denise K.
I cancelled my services with them in July 25.
I cancelled my services with them in July they received a summons for my business in August and accepted the summons. I NEVER RECEIVED IT , because I did not have an online account set up. THEY SENT AN EMAIL TO MY BUSINESS ADDRESS. I NOW AM FIGHTING THE JUDGMENT IN COURT. They accepted my cancellation but did not cancel the services and accepted a document no companies behalf, that I had pay the fee to actually see after the judgment. It took 5 phone calls to find out who they actually are and who accepted the summons. DO NOT USE THEM. FIND AN ACTUAL AGENCY WITH PEOPLE YOU CAN TALK TO WHO DO NOT JUST PASS THE BUCK WHEN LEGAL ISSUES ARISE. THIS IS VERY POOR AND NOW I HAVE TO PAY THE PRICE!!
Response from Harbor ComplianceJan 20, 2026
Thank you for sharing your experience. We understand how stressful legal matters can be, and we’re sorry to hear about the situation you’re dealing with. When registered agent service is canceled, the confirmation email explains that the business owner is responsible for filing a change of registered agent directly with the state. Until a new agent is officially appointed and reflected on the state’s records, we remain legally required to accept documents on the entity’s behalf, even after service has ended. Any documents received during that time trigger an automated email notification to the email address on file so the business is aware that a mailing has arrived. While canceled clients can still view received documents, a retrieval fee applies because the registered agent service itself is no longer active. We recognize that misunderstandings around registered agent changes can have serious consequences, and our team is always available to walk clients through the steps needed to complete the state filing and avoid gaps in representation. We encourage you to contact our support team directly so we can review your account details and ensure all next steps are clear. We appreciate you taking the time to leave this feedback, as it helps us continue improving how we communicate these important requirements.