Julia
I ordered a subscription of AIM for my…
I ordered a subscription of AIM for my cats. I wish I had seen the reviews on here first. It took 3 weeks to arrive and one week later I was emailed that the next order was shipping. I could not find any way to cancel or change that in any correspondence from them nor on their website. The reason I chose a subscription was the lower price and the (fraudulent) assurance that I could change or cancel any time. They do not provide a phone number where you can talk to someone and their replies are the same lying form letter over and over again. I am demanding a full refund on both of my unopened purchases. I will contest the charges on my card as I was unable to change anything about my recurring subscription even though I've been assured in the form letters that I can. At this point, I want nothing to do with this company even if they were selling the best products in the world. They have very fraudulent business practices. I will also be leaving a complaint on the BBB website. Good luck if you order from these people. They are untrustworthy.


