HappyWagsReviews of happywags.co

Response from HappyWagsSep 11, 2026

We’re truly sorry for the frustration and delay with your order. We understand how disappointing it is to wait so long without clear tracking updates. Please reach out to us at [email protected] with your order details so we can review this and work to resolve it for you. We appreciate your feedback and the opportunity to make this right.

Response from HappyWagsSep 11, 2026

We’re sorry to see your Trustpilot review and apologize for the frustration with your order. We’d really appreciate the opportunity to resolve your concerns. Please email us at [email protected] with your order number, and we’ll be happy to look into this and assist you directly. We hope to make things right for you.

Response from HappyWagsSep 11, 2026

We’re sorry to see your 1-star Trustpilot review and apologize for the shipping delay. Your order was affected by our warehouse transition, but it has now shipped and is in transit. We also see that the order has already been refunded through a chargeback. We’d still love the opportunity to resolve this for you. Please contact us at [email protected], and we’ll be happy to assist.

Response from HappyWagsSep 11, 2026

We’re sorry to hear about your experience and understand your concerns. We want to reassure you that HappyWags is a legitimate company, and we do not intentionally mislead customers or “sneak” subscriptions into orders. Subscription options are presented during checkout, and customers can choose a one-time purchase instead. We’d also be happy to clarify any additional charge you’re unsure about and review your order personally. Please contact us at [email protected] with your order details so we can assist and make sure everything is fully explained.

Response from HappyWagsSep 11, 2026

We’re very sorry about the delay and, especially, that you received the wrong product. We understand how frustrating this must be, and we sincerely apologize for the lack of response. Please reach out to our HappyWags Support Team at [email protected] and send us a clear photo of the item you received. We’ll be happy to process a replacement for the correct dog product as quickly as possible. We appreciate your patience and the opportunity to make this right. 🐾

Response from HappyWagsSep 11, 2026

We’re sorry to hear about your experience and sincerely apologize for the frustration regarding the subscription and second charge. We understand why this would be concerning, and we want to reassure you that we never intend to mislead or scam our customers. For clarity, our checkout includes an Automatic Refills/Subscription option for customers who choose recurring deliveries. A one-time purchase is also available for customers who do not wish to enroll in automatic refills. We’d be happy to review your order, help cancel any active subscription, and clarify the charge for you. Please reach out to our HappyWags Support Team at [email protected] with your order details so we can assist you directly and work toward a resolution. We truly appreciate the opportunity to make this right.

Response from HappyWagsSep 11, 2026

We’re sorry to hear about your experience and sincerely apologize for the frustration caused. We understand how concerning it can be when a subscription is created unintentionally. For clarity, our checkout includes an Automatic Refills/Subscription option, while a one-time purchase is also available. Our subscriptions are fully flexible and can be customized based on your needs, including adjusting the frequency or quantity. If you’d like to cancel, there’s no complicated process—simply message our HappyWags Support Team at [email protected], and we’ll be happy to assist with the cancellation. We’re sorry we didn’t respond sooner and appreciate the opportunity to make this right.

Response from HappyWagsSep 11, 2026

We’re very sorry to hear about your experience and sincerely apologize for the long shipping delay and lack of communication. Our team has been experiencing a high volume of inquiries, and recent delays were also impacted by our transition to a larger warehouse. We completely understand your frustration, especially after waiting so long without receiving your order. We’d appreciate the opportunity to look into this and make things right. Please reach out to our HappyWags Support Team at [email protected] with your order details. We’ll review the order, confirm its current status, and if a refund is needed, we’ll guide you through the refund process and work to get this resolved as quickly as possible. We’re truly sorry for the inconvenience and appreciate the opportunity to make this right.