HappyrunsportsReviews of happyrunsports.com

Absolute garbage. Avoid at all costs. They refuse service on brand new e-bikes and try to deflect issues to the consumer. They will not honor their warranty. Avoid at all costs or through your money away. I made the mistake of going with them. But I won’t let you. Avoid avoid avoid.

If I could leave less than 1 star i would. I purchased 2 bikes both with warranties. And after assembling the bikes 1 didn't function at all. It looks 2 weeks to get a response from anyone from this company. Then after I did they told me to start replacing parts as if I had the bike for a year and was asking for replacement parts. I purchased 2 brand new bikes I was hoping to use both as brand new bikes but i was sarcastically answered and treated as if I didn't just purchase their product.

I wish I could give it zero stars as their bikes are junk. I bought the g60pro for my son as two of his friends have the same bikes. Two weeks into having the bike it left him stranded and I had to go pick up the bike. In those two weeks he rode it maybe five times at most. They said it’s a controller issue. Customer service is no help. They keep saying they are shipping the controller in so many days and have yet to ship anything. After talking to the parents of my sons friends they both stated that they had issues with the battery and motors too.

I placed the order and, within a few hours, realized it wasn't legal for our family member. Immediately, I emailed the company and started calling them. I was also monitoring the shipping and saw that it had not shipped. For days, I emailed and left voice messages. I finally got a response that it had shipped, so I could not stop the order. This is even though I had left multiple messages and emails before shipping to cancel the order. The COO finally emailed that I should send it back. That is what I will do, and I expect to get a FULL refund, not a partial one, since I canceled before shipping. I canceled the order because we spoke to our local police dept soon after ordering, and they said that the bike was not legal for our child to ride without a driver's license. The website states it is legal, but our police dept said it isn't. In our state, you can't ride a bike that goes over 20 MPH without a license. You can't just say, " I won't go over 20 MPH." I will remove the shipping complaint when I get a full refund. We purchased this for our child to ride to school during the year-long waiting period of getting a license after you get a permit. I ordered the bike after reading on the website that a driver's license is unnecessary. A bike that will go 28 MPH to 38 MPH is not legal in Florida without a driver's license. I will add this comment on 4/1. In their response, they said they emailed me to discuss this. I did not receive an email.

I’ve been trying to get in touch with happy run sports for days via email and phone and so has my minor child. He lost the keys to his bike so he’s trying to find out if he can replace them. Somebody just answered the phone going off the hook screaming like a lunatic how they were on vacation and didn’t care about anything I had to say about happy run sportsand actually hung up on me so I guess I’ll be going to court in seven on your side now

Do not purchase from this company. They have no customer service, no working numbers. They sent us a broken e bike and we just want to return it and get a refund! I believe this company is a scam. Buyers BEWARE!! DO NOT BUY!

TERRIBLE COMPANY!!! Never use this company... no customer support when the bike is acting up after a few months ...no phone number to use...RED FLAG and scammed my account!! Beware of this company. Scammers

Purchased the G100 ebike in March. The bike showed up defective and unsafe in several ways. The most aggravating of all is the fact that it will not move in full throttle mode without the pedals turning (Even though it's not helping to propel the bike at all at higher speeds) and even then it cuts out constantly. It's constantly beeping at me and displaying an E6 code on the screen. I've spent the last 6+ months emailing back and forth with customer service (Which is slow and mostly useless) to get parts for my local bike shop to try to fix the piece of crap. So far we've replaced the main wire harness twice, the display, the throttle, and the controller itself. Nothing has worked and it continues to not function properly. It often tries to take off without any throttle input as well (which is terrifying and dangerous). It's cheaply made and they know they're selling garbage. Customer service has refused to honor their return policy or refund me for the repairs until it's fixed (which it apparently NEVER WILL BE). It's now October and they're suggesting we replace the main wire harness yet again, and they refuse to take the bike back under warranty, refund me, or take any appropriate action to right this MASSIVE WRONG!!! Run far away from this company, their bikes are a complete nightmare and they know it!