7 months now and my Christmas gift to my grandson is sitting in a box waiting for a return label for over a month. Bad kick stand would not hold the bike up. 4 sprockets and peddle repairs. Code 30 electronic repair. broken handlebars while riding. 15 emails and nothing. They promised a return and replace or refund. Nothing! Don't buy a Happy Run bike!
Response from HappyrunsportsJul 24, 2026
Dear Customer,
We sincerely apologize for the frustration and inconvenience you have experienced.
Please understand that we are not intentionally withholding the return label. Our logistics provider requires photos of the fully packed outer box before they can issue the return label. This is to ensure the bike is properly packaged and to prevent any potential damage during return shipping.
Once we receive the required packaging photos, we will immediately apply for the return label for you.
We appreciate your cooperation and will continue to assist you in resolving this matter.
GE
George
The reason I give you 1 ☆ is because I…
The reason I give you 1 ☆ is because I received the f18 with the rear rim bent it unalignment
And I haven't received any answers from you
Response from HappyrunsportsJul 24, 2026
Dear Customer,
We are sorry for the inconvenience caused.
Could you please provide your order number and some photos/videos of the issue to our after-sales email: [email protected]?
Our support team will review your case and assist you with the appropriate solution as soon as possible.
Thank you for your understanding and cooperation.
BD
Bonnie D.
No customer service
No customer service, no technical support. Don't buy unless you are an excellent mechanic and can do all the work yourself. Only had 1 year - getting motor failure code - contact technical support. That's a joke - there is no technical support and no repair shop can work on it because everything on it is proprietary. I was told find a local dealer - there is no local dealer. Don't buy!!!
Response from HappyrunsportsJul 2, 2026
Hi Bonnie,
We are very sorry to hear about your experience and understand your frustration regarding the motor error and support concerns.
We would like to help you resolve this issue properly. Could you please provide your bike order number so we can immediately check your case details?
Regarding the **motor failure / error code (E1)**, could you also kindly help us check the following troubleshooting steps:
1. Please check if the cable from the throttle to the display and the motor cable is loose (please refer to the attachment).
2. Or check if the throttle returns to its original position properly when the bike is turned on.
If both have been checked and the issue still persists, we will provide you with a further solution as soon as possible.
We truly appreciate your cooperation and the opportunity to assist you in resolving this.
Best regards,
CF
cmg F.
Unsatisfactory customer service
Unsatisfactory customer service. That I received a new key and a nation, but it does not allow the bike to power on.I haven't wrote my bike in a months, and it's still on the warranty, and it's under 300 miles on the bike.I'm not happy with customer service , not just sending me a new battery
Response from HappyrunsportsJul 2, 2026
Hi cmg films,
We are very sorry to hear about your experience and understand your frustration.
To help resolve this as quickly as possible, could you please kindly cooperate with us to troubleshoot the issue? This will help us determine whether the problem is coming from the battery or from other components of the bike.
Could you please provide your order number so we can check your case details immediately and guide you through the next steps?
In the meantime, you are also welcome to contact us directly at [email protected], so we can prioritize your case.
Once we have the necessary information, we will assist you with troubleshooting or arrange a replacement under warranty if needed.
We appreciate your patience and cooperation, and we are here to help get this resolved for you.
Best regards,
CJ
CJ
This company is a joke
This company is a joke, was excited for the f18. I rarely get frustrated about online purchases and logistics since I work for a warehouse company. I understand what kind of work goes into getting orders and getting them shipped. People are not perfect and everyone makes mistakes. Logistics and supply chain take a lot of organization to get right. But this is ridiculous. It’s been 5 entire days after I ordered my bike choosing affirm to pay over time and getting an order number. Haven’t heard anything about any tracking or anything in almost a FULL week.. I’m just at shock. No planet in the world does it take that long of a full entire work week to get a product that has an order number and a location to get to out the door.. especially when it’s $1,300 bike and not (for example)socks that get moved hundreds of thousands at a time. I emailed them twice now, dm’d them on instagram, and called twice to try and leave a message but nobody answers. This is seriously a bad company doing business with. And the worst part is the product can be hit or miss. Tons of people saying there’s power/charging problems. Then there’s people saying it won’t start at all, and then there’s people praising the bikes about how great they are, so you never know which is gonna show up at your door after your out $2,000. But today they had time to approve my affirm loan, but still no reply to my emails or anything. I am a first time buyer and this will be my first e-bike and my last from happyrun. This is the most frustrating company to purchase from.
Response from HappyrunsportsJun 24, 2026
Hi CJ,
We are truly sorry for the frustration and inconvenience this has caused you, and we sincerely understand your concerns.
Due to a higher-than-usual order volume combined with weekend processing delays, there may be a temporary delay in shipping updates and tracking information being generated.
For your reference, our standard fulfillment timeline is as follows:
* **Processing Time:** 1–3 business days
* **Shipping Time:** 3–5 business days
Could you please provide your order number and also contact us at [email protected] so we can immediately check the status for you and help expedite the shipment with our logistics team?
We appreciate your patience and thank you for giving us the opportunity to assist you.
Best regards,
BF
Ben F.
I purchased a full warranty and now…
I purchased a full warranty and now your company has sent me to X cotton I wish I would have never bought the $200 year warranty you do not honor it you send me to a warranty company that won't do anything I am very disappointed with your warranty and I would like my $200 return to me since your warranty is nonsense thank you for wasting my time
Response from HappyrunsportsJun 12, 2026
Hi Ben,
We sincerely apologize for the frustration and disappointment this situation has caused. After reviewing your case, we have confirmed with the insurance company that your rear brake and rear shock absorber are eligible for coverage, and we will arrange for replacement parts to be sent to you.
We are truly sorry for any confusion or inconvenience you experienced with the warranty process and appreciate your patience as we work to resolve this. Our team remains committed to supporting you and ensuring your bike is fully functional as soon as possible.
Thank you for giving us the opportunity to make this right.
Best regards,
HappyRun Customer Service Team
DA
Dawitdasauce
Disappointed and frustrated with this defective happyrun G70 Bike
**Disappointed and Frustrated with This Defective Bike**
I really wanted to love this bike, but after receiving it, I’m extremely disappointed. The bike arrived with multiple obvious defects that should have never left the factory.
Visually, the problems are impossible to ignore. The frame has several poorly welded joints — the welds look sloppy, uneven, and rushed. Some areas show excessive weld material buildup, while others have gaps and weak-looking connections. The welding job overall is terrible; it looks like it was done by someone in a hurry with no quality control. I’m genuinely concerned about the structural integrity and long-term safety of riding this bike.
Beyond the welds, I found bent parts, misaligned components, and scratches/dents in multiple places right out of the box. Nothing about this bike feels solid or well-built. Every time I look at it, the defects jump out — it’s not something you can easily overlook.
When I reached out to the support team for help with these issues, I was completely denied assistance. They offered no solutions, no replacement parts, and no real support whatsoever. It felt like they just wanted to wash their hands of the problem once the bike was sold.
I expected a functional, well-constructed bike for the money I paid, not a defective product with subpar welding and zero customer support when problems arose. This has been a very frustrating experience, and I cannot recommend this bike or this company to anyone.
Response from HappyrunsportsMay 12, 2026
Hello customer,
Thank you for sharing your feedback. We are very sorry to hear about your experience and any inconvenience it may have caused you.
We take every customer's concerns seriously and are committed to resolving issues in a timely and fair manner. If at any time you feel that your concerns have not been adequately addressed, we sincerely apologize.
If you still have unresolved issues or believe certain matters have been handled improperly, we invite you to contact us directly via email [email protected] team is always ready to assist you and will do our utmost to ensure your concerns are thoroughly reviewed and properly addressed.
We value every customer, and your satisfaction is of the utmost importance to us. We hope to have the opportunity to resolve your issues satisfactorily.
Sincerely,
HappyRun Support Team
AO
AUSTIN O.
Horrible bikes and company
Horrible bikes and company. DO NOT BUY anything from them. They don't honor warranty's, give you the run around on responses or just completely ignore you. Bike completely died with numerous electric issues after 7 months old. No doubt any positive reviews are employees. Do your research. STAY AWAY
Response from HappyrunsportsApr 24, 2026
Dear AUSTIN
First of all, we sincerely apologize for any inconvenience and trouble you have encountered during use.
Regarding the issue you reported, please contact us at [email protected]. Rest assured, we will carefully follow up and assist you in identifying the cause as soon as possible. If convenient, you are also welcome to provide us with any relevant details or videos so that we can further assess the situation and provide a technical evaluation and appropriate solution.
We look forward to resolving this matter for you as soon as possible, making your subsequent journey smoother and more worry-free.
Sincerely,
Happyrun support team
