Deanne
worst customer service I have ever…
worst customer service I have ever experienced from a company. My order process was fine and I got the product. It smells so bad that I cannot even be in the same room as the bottle. I messaged via their website, no response. I emailed, no response. I have been calling for a week, no one ever answers the phone. I held for 15 minutes at one point. At first I just wanted to see if the product should smell that badly, and that it has not gone bad. After a week of no responses, I now just want to cancel and not do business with the horrible company. But the only way to cancel is by phone or email, which I can get no response to, and after multiple requests, my account is still not cancelled. I feel like I have been scammed and would never, ever recommend this product or company to anyone.
Response from Happy HeadJan 19, 2023
Hi Deanne! Thank you so much for your sharing your experience with us. We're so sorry that your Customer Service experience was not what you'd hoped. We add peppermint oil to our Spironolactone formula in order to cover up the strong smell of the medicine, which many describe as skunk-like. At this moment, we’re unable to remove the peppermint from the formula because it’s part of its base, but you can always request to remove the Spironolactone (and peppermint) entirely if you’d prefer. One of our Customer Service Representatives has canceled your account, per your request. Please give us a call at 844-962-427, as we would love to know how we can make your experience with us exceptional.