HappygiraReviews of happygira.com

We love the product and their amazing customer service!

I rarely leave reviews, but this experience was so frustrating it deserves a warning. I ordered a playpen from this company and quickly realized it was far too large for our space. While figuring out next steps, I started digging deeper into reviews outside of their website—and what I found was concerning. Multiple parents reported poor quality issues, and after taking a closer look at the product myself, I completely agree. The materials and construction do not match what’s advertised. When I reached out to request a refund, it was denied. Not because I missed a deadline or misused the product—but because they simply don’t stand behind what they sell. Even worse, their response was dismissive and borderline mocking, suggesting I should just “consider it a decorative piece” in my home. That’s not customer service—that’s disrespect. Their return policy is incredibly misleading. It gives the impression that customer satisfaction matters, but in reality, if you’re unhappy with the product, you’re stuck with it. Also worth noting: the glowing reviews on their website appear highly questionable. Many are repetitive and reuse the same names, which raises serious doubts about their authenticity. Between the poor product quality, deceptive policies, and unprofessional customer service, I strongly recommend avoiding this company altogether

We love the playpen we got! It’s sturdy and big enough to put our baby in when we need a few extra minutes to ourselves. There is a zipper opening on one side that we unzip if we wanted the baby the have the ability to roam in and out of the playpen!

The bed rails were a month late and when they arrived, they were very poor quality with staining, fabric offgassing, and stitching issues. I've been trying to return the product for two months now and they are stonewalling me.

DO NOT ORDER FROM THIS COMPANY. They are completely dishonest - the products are cheap and flimsy, and ultimately I safe for kids. 3+ months after ordering safety bed rails that showed up damaged and shoddy (for $400), I am still fighting with HappyGira to return them for a full refund and am now having to file complaints with BBB, Oregon DOJ, and my credit card company. They are an absolute scam, I should have done better research.

The Natural Timber Playpen was exactly what my wife and I were looking for. It’s easy to assemble, looks great, and can be customized. Looking forward to many years of use.

Our daughter loves her playpen. She goes in on her own and closes the door, as she recognizes it as her “own space”. The design is really cute and it fits our home decor perfectly

I ordered a playpen that said it would come in 2-5 days with their "prime shipping." We received half of the playpen missing the other half of our order. I have emailed the company MULTIPLE times asking where the second half of the playpen is - it has been months past the guaranteed delivery date. Either I don't get a reply or the reply is some AI chatbot response "I understand that waiting for your playpen feels a bit like waiting for a pot of water to boil—exceedingly dull and frustrating. I assure you, we're doing everything possible to expedite the process."... Like.. .What? I asked for a refund several times and they have yet to grant me the refund. A friend ordered through them and when he asked for a replacement part for his playpen, they said they would send the part for free if he wrote a 5 star review or else he had to pay for the part. BEWARE the 5 star reviews are likely fake.