Hanger ClinicReviews of hangerclinic.com

Do not use these people. They are are incompetent will wait for your insurance to run out of date at the end of the year before billing them so your insurance starts over for the next year. Do not use these people unless you like paying them extra money.

If you want a hassle go to hanger gave them my papers to get shoes and AFOs fixed then later was told papers were not right and were only for shoes and then they were wrong and told would have to have more papers sent to them. I guess HIPPA doesn't apply to them.

Harold horrible place on answer the phone

I was somewhat harsh with my previous review about Hanger Clinic in Starkville. I recant the first review which was written mostly out of frustration. I understand that they only work at the clinic therefore they can't rush the delivery of shoes I was delighted when I finally got them so plus up to Hanger clinic.

Do you research, there’s a lot of places that are much better. When calling several places, 6 of them.They all validated the complete mess that Hanger is. Furthermore, I had two people come up to me publicly and tell me that Hanger is utterly sloppy. I should’ve listened from the beginning. This will help, go to indeed.com look at the reviews from employees, yikes.

If your feet ever get bad enough that you need to deal with a prosthetic or orthotics professional please try to save as much energy as you can to run away from this place. I lost two toes to a blood clot 4 years ago and since then I have needed orthotics to help me walk and prevent diabetic ulcers. Recently moving to Southern California I was referred to hanger clinics when I needed new shoes after recovering from a diabetic ulcer. The person referred me to Hanger are no longer friends hahaha that's the kind of crummy job these people did to me. Not only did it take almost two and a half months to get my new orthotics I didn't even wear them for 10 days before a 2-month vacation was cut short because I developed a new diabetic ulcer. You can see from the pictures that I have attached the shoddy job that they did. Please note how my foot bends to the right while the orthotic bends to the left. The orthotic is also two sizes too large for my foot. I have tried to contact hanger about this to no avail. Oh yes by the way the stains on thee orthotic itself is blood from the diabetic ulcer that opened up well I'm the sixth day of my 60-day trip. The one where I had to come home from China because of the infection that was caused from the ulcer. Don't

I just wanted to acknowledge what a wonderful company Hanger Clinic is and what an amazing technician, Jason Ramsey, is. He worked so well with my son, Kai, who was diagnosed with plagiocephaly at around 5 months old. Not once did Kai cry while Jason was scanning his head or putting on his cranial helmet. Jason uses a "magic tambourine" to get the child's attention while he scans their head. Kai loved the noise it made and wouldn't take his eyes off of it. Jason is very knowledgeable and efficient at his job. I'd highly recommend him to anyone that is in need of cranial remolding for their child. Not to mention, Kai's head shape greatly improved. He no longer has a flat spot on his head.

Hanger clinic has given us terrible customer service! We were getting orthodics for my daughter's feet and the initial appointment went okay, but they weren't very friendly or helpful and contradicted all advice our podiatrist has given us. Even making suggestions for treatment we've already considered but opted out of because of the additional damage it would cause my daughter's feet. He said the podiatrists just want to do surgery because they want the money and it could pay for their new boat. Then we were supposed to have a 2nd appointment to pick up her orthodics, they called us to reschedule our 2nd appointment because the orthodics were not in yet.... so they rescheduled for another week out. THEN they called to push that appointment back again, another week because the Dr over us had his own Dr's appointment. That week passed and the day we were supposed have her new (3rd attempt) appointment they called us again saying they had not yet called our insurance to verify coverage so we couldn't come pick them up yet. I waited a week and a half to follow up then called back to see if they had contacted our insurance yet only to be told they had not. Today I called again- 2 or 3 days after my last call- and they said they just got approval this morning but I haven't met my deductable so I have to pay $390 out of pocket. I tried to explain my concerns but she wouldn't listen and acted frustrated with me. She said she could have the office manager contact me so I agreed to that. The office manager, Jackie, called me back and for the first time since dealing with Hanger Clinic, I received exceptional customer service. I hope they can work through these hurdles in order to improve and care for their customers.