MayrakiThe testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
450 approved reviews, newest moderated first
Monika M.
The hair color shampoo works well and does not dry my locs.
Response from MayrakiJul 24, 2024
Hello Monika! We're so happy that you loved our product! Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you! Sincerely, JM Mayraki
Donita B.
Mayraki shampoo and gray root treatment are such great, effective, and economical options! I’m so grateful to be able to use it as needed in the privacy and convenience of my home. I couldn’t be happier with the results! It’s truly liberating to not have to depend on hair stylists! I use to feel self conscious and desperate in between appointments, but now I have complete assurance that at any time, I can get rid of the gray and look good!
Response from MayrakiJul 18, 2024
Dear Donita, Thank you so much for taking the time to share your positive experience with our products! We’re delighted to hear that you’ve found our products to be both effective and economical and that they’re helping you feel confident. It’s fantastic to know that you appreciate the convenience of using our products at home. We designed them with exactly that in mind—providing you with a reliable solution that fits seamlessly into your routine. Your feedback truly brightens our day and motivates us to continue striving for excellence. If you have any further questions or need assistance, please feel free to reach out. We’re here to help! Thank you once again for choosing Mayraki. Best regards, JM Mayraki
abina H.
On April 27 I applied the product for the first time. At first It looked good but as time went by, I notice my hair breaking a lot. It was time to redo it, after 2 months and I made the mistake to redo it but this time I didn't leave it for 48 hrs as I did before based on the instructions. I washed it out after a few hrs because I felt it burning. After that my hair was pretty damaged, and was falling out a lot. I also had a negative experience with the anti Gray serum. It makes your hair yellow. I had a bad experience with the scalp purifying & anti-aging serum. It left my hair very very hard and dry. It needed a lot of conditioner after in order to do anything with it. The proactive repair treatment. I used it once, my hair felt soft but now I'm not sure if I should continue using I'm afraid my hair may get damaged. I feel I cannot trust this product line anymore.
Response from MayrakiJul 18, 2024
Dear Abina, Thank you for sharing your detailed feedback with us. I’m truly sorry to hear about the issues you’ve encountered with our products. Your experience is important to us, and we genuinely regret that we haven’t met your expectations. To address your concerns, could you provide us with the order number, a photo of the affected area, and any relevant details so we can prioritize your case and ensure a swift resolution? Your satisfaction is our top priority, and we hope to regain your trust in our products and services. Best regards, JM Mayraki
Riham Z.
Been 3 years that I use products from haimayraki and very satisfied.
Response from MayrakiJul 18, 2024
Hello Riham! We're so happy that you loved our product! Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you! Sincerely, JM Mayraki
Loreta P.
Mayraki Anti Grey Restoring Treatment Is a hair stain that also stains your bedding, clothes and hands. The applicator broke after first use. When the company was contacted they said that they could not refund even though the website states easy 30 day returns. When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
Response from MayrakiJul 17, 2024
Dear Loreta, Thank you for bringing your concerns to our attention. We understand your frustration and would like to address each issue to provide a clear and helpful response. Regarding the staining issue, we would like to clarify that the Mayraki Anti Grey Restoring Treatment uses natural herbal extracts, which give it its original color. This is similar to the temporary staining one might experience from handling flowers or gardening. While the color can be washed off quickly after use, we recommend wearing gloves during application to avoid any inconvenience. For the applicator issue, we apologize for the inconvenience you faced. A broken applicator is certainly not acceptable, and we are committed to ensuring you receive a fully functional product. Regarding the return and refund process, we sincerely apologize for the miscommunication and the inconvenience caused. This does not reflect our usual standards of customer service. We are committed to resolving this matter promptly. To address your concerns, could you provide us with the order number and any relevant details so we can prioritize your case and ensure a swift resolution. Your satisfaction is our top priority, and we hope to regain your trust in our products and services. Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction. Best regards, Sophia Customer Service Team Mayraki
Ursula
UPDATE: The response to this review is in line with the experience I have had throughout this process and since May 21. That is, almost two months in which the company has evaded taking any action or responsibility. Mayraki aka Conebee has all documentation and photos of the damage done by their products to my hair. We all should want businesses to be successful but we should also expect them to conduct business in a transparent manner. It's not ethical to use misleading advertising, selling products that can cause damage and not listing all the ingredients so clients can decide if they are willing to use them or not. At this point the charges are being disputed through the bank. Original review: If I could give Mayraki, aka Conebee, 0 stars I would. Found them as a Google recommendation while looking for organic and natural hair products. However, their products are not natural nor are as advertised on their website and by several social media influencers. Beyond this, beware that in spite of their website saying they have a 30-day return policy, they only allow for returns and refunds if the product is unopened and unused. This was later relayed to me by the company's rep on an email. Obviously, this is highly questionable. How would you know the product is not as expected unless you open and try it? Unfortunately, unaware of all this, I purchased two orders (May 19 and 20) to take advantage of a 15% discount code they offered me after my first purchase. The issues soon started. They shipped the first order after 10 days in spite of charging expedited shipping (3-5 day delivery), and only after I involved PayPal. There was no refund for that extra cost. But, even worst, their product for gray hair that was advertised as natural and without dyes, created to enhance the customer's original and natural hair color, contains a chemical dye that is not listed in the ingredients. This stained my brown and gray hair with a very unnatural looking orange. My hairdresser is still trying to fix this. After contacting them about this issue and placing a dispute with PayPal, Mayraki finally advised to try hydrogen peroxide, which is no longer recommended for human use given its toxicity. Each and every single one of the products I received has a pungent chemical smell. Obviously I'm not using any of them and will find a way to dispose in an environmentally friendly manner. Meanwhile, I'm still trying to get a refund. Throughout this process they have been very evasive. Although they list a business address in California, they show no place of manufacture on their products. Looking into this company, it seems they are based in Singapore. I am truly amazed they are able to sell their products in the US. My recommendation is to avoid them.
Response from MayrakiJul 15, 2024
Dear Ursula, Thank you for sharing your detailed feedback. We genuinely regret to hear about your experience with our products and the challenges you've faced. Your satisfaction is very important to us, and we take such concerns seriously. We understand your frustration regarding the return policy and the issues with the products you received. It’s clear that your experience did not meet the high standards we strive to uphold. The concerns you've raised about the chemical content and the odor are particularly troubling, and we’re sorry to hear that the products did not perform as expected. Regarding the shipping delay and the expedited shipping charges, we apologize for any inconvenience caused. We will look into why there was a delay and address this internally. As for the refund process, I can understand how confusing and disappointing it must be. We aim to be transparent and fair, and it appears there was a lapse in communication. We will work on resolving this issue promptly. We’re committed to investigating your case thoroughly and ensuring that such issues are addressed. Please provide us with your order details and any relevant information so that we can expedite the review and resolution of your refund request. Once again, we sincerely apologize for the inconvenience and distress this situation has caused. We appreciate your feedback as it helps us improve our services and products. Thank you for your patience and understanding. Sincerely, JM Mayraki
Andreas G.
Scam company. I placed an order for them four months ago. Not only they haven't posted my order, they don't respond to my emails and they refuse to refund me. Avoid buying anything from them.
Response from MayrakiJul 27, 2024
Dear Andreas, Thank you for reaching out and sharing your concerns with us. I’m truly sorry to hear about the issues you’ve experienced with your order. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you. We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc. To assist you effectively, could you please provide the following details so we can investigate further: 1. Your order number 2. The email address used for the order 3. Any relevant communication or order confirmation details Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible. In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction. Thank you for your patience and understanding. We look forward to your response. Sincerely, JM Mayraki
Sophie Z.
I actually like the product, although it’s a total scam! Is a dye; looks, smells and acts like one. Smells like ammonia. It doesn’t reverse greys. For me it works well to cover my greys conveniently in a couple of minutes. I only use it once or twice a week and the colour works ok with my natural brown. I hated having to dye my hair so this is much easier. It’s expensive for a dye though. It has stained towels but later washed out. For some reason you purchase what you believe to be one item, but get two bottles. I didn’t believe it would work but thought I would give it a go—I’m glad I did. I’ve been using it for 3 months and still on the first bottle. I wish there were similar products on the market that are applied in the same way, at a lower cost and that are honest about how they work.
Response from MayrakiJul 29, 2024
Hello Sophie! Thank you for sharing your feedback. I’m glad to hear that the product works well for you in covering grey hair and fits conveniently into your routine. It’s great that you’ve found it to be effective, even if it doesn’t fully meet the claims made about reversing greys. I understand your concerns about the product’s cost and the confusion over receiving two bottles. Your observations about the smell and the potential for staining towels are valuable, and I appreciate your honesty. Your feedback serves as a motivation for our team to continue delivering exceptional service. Thanks again! Sincerely, JM Mayraki