RC
I received a hair max comb from the…
I received a hair max comb from the manufacturer with a very long shipping delay, then upon receiving it, it was in less than NEW condition, in fact beyond what a used device might look like, very bad. I called customer service right away and talked to a very friendly representative and described my experience with the purchase and delivery, and I might add since I bought from the manufacturer direct I paid MORE than I might have from many other sellers of high reputation. I brought this to the attention of the representative who said, “yes, but you will get better customer service with us”. The representative then went on to offer me NO resolution to my over purchase of the less than new device, and told me sorry and have a happy holiday. I did not post a review on the manufacturers web site because they would not allow it, so I plan on posting many reviews on social media and review web sites and which is a no brainer, dispute the transaction on my credit card.
Response from HairmaxMar 8, 2023
Hello RC, We apologize for the experience please contact a hairmax specialist directly at 561-314-2430, As the device was purchase within the last year is still under warranty. Our Customer Service department is here to provide support for all hairmax device within warranty or out of warranty. Should you wish to return the device please contact a hairmax specialist they will issue a return authorization case number for your refund. We accept all hairmax device post 6 month of purchase per out return policy.