HairmaxReviews of hairmax.com

Response from HairmaxOct 6, 2026

Dear Denise, Thank you for sharing your honest feedback. Hairmax has over 25 years of experience in laser hair growth technology, using medical-grade lasers and offering competitive pricing, backed by our six-month money-back guarantee. We would appreciate the opportunity to better understand your concerns regarding pricing and results and assist you further. Please contact our Customer Service team at 561-417-0200, Monday through Friday, 9:00 AM–5:00 PM ET. Thank you for giving Hairmax the opportunity to be part of your hair care journey.

Response from HairmaxSep 15, 2025

Dear Michael, Thank you for taking the time to share your experience with HairMax. We’re sorry to hear that you haven’t seen the results you were hoping for and that you've had an issue with the beeping function on your device. Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone. Regarding the issue with the beeping indicator, that’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution — please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - [email protected] Thanks again for your feedback — it helps us improve and better serve our customers. Best regards,

Response from HairmaxJun 10, 2025

Dear Paolo, Thank you for sharing your feedback—we sincerely apologize for the delays in shipping communication and the lack of responsiveness from our customer service team. This falls short of the experience we aim to provide, and we truly appreciate your patience as we work to resolve these issues. Next Steps to Make This Right: Immediate Support: Our technical team will reach out to you directly within 24 hours to troubleshoot your device and ensure it’s working properly. ( [email protected] ) 561-314-2430 Shipping Process Review: We’re investigating why your order notification was delayed and will improve our weekend order protocols. ( Please share your sales order information for review ) Service Accountability: Your feedback has been escalated to our customer service leadership to address gaps in responsiveness. Your Satisfaction Matters: If your device isn’t functioning as expected, we’ll replace it immediately or process a full refund—your choice. ( Warranty registration ) For future orders, we’d like to offer you a 15% discount as a gesture of goodwill for the inconvenience. We understand your frustration and hope to restore your confidence in HairMax. Please reply with your order number or contact us directly at [phone/email] so we can assist you personally.

Response from HairmaxJun 21, 2023

Hello Lorraine, We appreciate you taking the time to leave a review. We understand your dissatisfaction with our product and would like to make things right. We take all customer feedback seriously. Thank you so much for taking the time to leave us your review.

Response from HairmaxApr 4, 2023

Hello Lisa, Thank you for your review, We are here to help you with your regrow journey. We encourage you to consistently use the device for 26 weeks. 0-12 weeks ( No visible results ) results are not visible to the naked eye however the increase of blood flow in your scalp is generating a healthy environment for the next stage. 12-18 weeks you will see the decrease of sheading and stabilize hair loss. 20-26 weeks hair becomes thicker and new growth stage starts. We are here to assist you with your treatment should you have any questions a specialist will be on stand by to provide support 24/7 - 561-314-2430.

Response from HairmaxMar 27, 2019

Thank you for your feedback, Robert. We are disappointed to hear of the delay of delivery; however, we are happy to hear our customer service team was able to take swift action in correcting the issue. Due to the delay in delivery we have also refunded your account for the starter kit in hopes to help rebuild your faith and trust with HairMax. We look forward to your updated review once product and credit are received. Please let us know if there is anything more we can assist with to make your experience more satisfying.

Response from HairmaxMar 11, 2019

Thank you for your sincere feedback, Fatima. It is true that international purchases do incur additional charges due to the respective government for import; however, we make every effort to inform the buyer before check-out of these charges due upon receipt, per our Terms and Conditions. We do hope you are happy with your device. Please let us know if you have any questions or concerns throughout your journey!