Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
hairmax.com
Website
hairmax.com
Category
Hair Care & Styling
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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I started using my Hairmax Dual Actonis 18 in January. I marked my calendar to check for growth in May but in March my hairdresser mentioned on her own that she noticed a lot of hair growth. I was so surprised because I never mentioned to her that I was using anything .
I have received compliments from my husband lately about how full my hair looks and I myself notice the growth. I can see all the hairs when I wear a pony tail. This is a game changer for me and will be using it forever. Simple to use and 8 minutes goes by quick.
Response from HairmaxMay 23, 2024
We appreciate your positive feedback and are thrilled to hear that the Dual Action 18 Laser Comb is delivering excellent results for you. We look forward to even more significant improvements in the future. Love Your Hair again, Bring back the Joy in every strand.
LS
Lois S.
Emily was very helpful with my issues.
Emily was very helpful with my issues. I've had a VERY successful experience with my Laser 272 cap and was disappointed when I could no longer turn it on. She assisted me in fixing the issue. Now I can go back to using it. My hair is no longer shedding and I want to keep it that way. I recommend this product to all my friends!
Response from HairmaxMay 14, 2024
Dear Lois,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Emily provided exceptional assistance in resolving the issue you encountered with your Laser 272 cap.
Ensuring that our customers can use our products effectively is a top priority for us, and we're delighted to hear that Emily's support allowed you to resume using your cap without any difficulties. It's wonderful to hear that you're experiencing positive progress with your hair and that you're no longer shedding. We're truly delighted to be a part of your journey toward healthier hair.
Your recommendation means the world to us, and we appreciate you spreading the word about the effectiveness of our products and the exceptional customer service we strive to provide.
ZE
Zee
I was sent someone else’s order
I was sent someone else’s order that was a battery pack instead of mine which was a Laserband (around $1000 not including import and customs fees). I called their customer service line and had amazing service from a lovely girl named Emmily. They asked me for a few details and then promptly sent me a replacement unit. They had the whole situation resolved in a matter of 2-3 hours and also included a nice gift to remediate the error they had made. They also ensured that I won’t pay additional customs fees and followed up with the tracking number in an email. Such a pleasant experience/resolution to a really stressful/expensive situation!!! It’s always good to know a business will make it right when making expensive purchases, and they definitely did.
Response from HairmaxMay 6, 2024
Hello Zee,
Thank you so much for taking the time to share your recent experience with our customer service team, particularly highlighting Emmily's exceptional service. We are thrilled to hear that Emmily was able to swiftly resolve the issue you encountered with your order.
Ensuring our customers receive the correct items in a timely manner is of utmost importance to us, and we apologize for any inconvenience caused by the initial mix-up. We're delighted to hear that Emmily not only provided a prompt resolution but also went above and beyond to include a thoughtful gift and ensure you wouldn't incur additional customs fees.
Your kind words reaffirm our commitment to delivering outstanding service and making things right for our valued customers, especially when it comes to significant purchases like yours. We truly appreciate your trust and support.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.
Warm regards,
hairmax Family
LD
Lynn D.
EMMILY
Emmily was WONDERFUL in helping me to better understand my new hair and 82. 1 had an old one that I apparently miss used/over used the past 4 years! I think I get it now! Thank you EMMILY! 😊🥰
Response from HairmaxApr 12, 2024
Hello Lynn,
We're delighted to hear that Emily provided you with wonderful assistance and helped clarify any confusion you had about your new HairMax device and your previous one. Understanding how to properly use your device is key to achieving the best results, and we're glad Emily could help you with that. Thank you for your kind words, and we'll be sure to pass along your gratitude to Emily. If you have any more questions or need further assistance, please don't hesitate to reach out. Here's to your continued success on your hair care journey
Warm regards,
Hairmax Customer Care Team
LI
Lina
Send help! Fix your Customer Service!
I ordered and paid for two replacement extension cords that connects the laser cap to the battery pack for my RegrowMD Laser 272 hair growth device. They have sent out to me, six different cords multiple times, which none of them are the correct cord to fit my RegrowMD Laser 272 device and do not work. They can't seem to figure out the correct one for my device. I own two of the same machines that I originally purchased from this company, so they have me and my information about my previous orders and product in their computer system. They said there is nothing more they can do for me unless I send them my device and cords. I don't trust to send them my device because it originally cost me $1,299.00, and they can't even mail out an accessory to my product correctly, so how can I trust they won't lose my device. They refuse to give me my original refund for two cords and shipping. Also, they don't advertise my device anymore for regular sales, they only sell them as a refurbished device. That tells me, that they are sending me cords from their newer products and not the older version that they're trying to phase out. All I'm asking for is the $24.93 for the two extension cords that I paid for on February 21, 2024 or send me two cords from their refurbished RegrowMD272 laser cap. Btw, I am a 10 year cancer survivor that bought these devices for my hair loss. They actually do work to regrow the hair. The product is good, but customer service should be fixed. The company ONLY has two customer service representatives that can’t seem to fix this.
Response from HairmaxApr 10, 2024
Hello Lina,
I'm deeply sorry to hear about your frustrating experience with our company. Please accept our sincerest apologies for the inconvenience and disappointment caused by the incorrect extension cords you received for your RegrowMD Laser 272 hair growth device.
Your feedback is incredibly valuable to us, and we understand the importance of ensuring that our customers receive the correct accessories for their devices. I want to assure you that we take this matter very seriously and are committed to resolving it promptly and satisfactorily for you.
I completely understand your hesitation in sending your device back to us, given its value and the issues you've encountered thus far. Rest assured, we prioritize the safety and security of our customers' belongings, and we have stringent procedures in place to prevent any loss or damage during transit. However, we understand your concerns, and we are exploring alternative solutions to address your needs without requiring you to send the device back to us.
Regarding your request for a refund or replacement cords from our refurbished RegrowMD272 laser cap, we are currently reviewing our available options to fulfill your request promptly. Our goal is to ensure that you receive the correct cords that are compatible with your device as soon as possible.
Your loyalty as a customer and your positive experience with our product are incredibly important to us, especially considering your journey as a cancer survivor. We truly appreciate your trust in our product, and we are committed to providing you with the exceptional customer service experience you deserve.
Please rest assured that we are taking immediate steps to address the issues you've raised and to prevent similar situations from occurring in the future. We will be reaching out to you shortly to discuss the next steps and to ensure that we resolve this matter to your satisfaction.
Once again, I apologize for the inconvenience and frustration this situation has caused you. Thank you for bringing this matter to our attention, and please don't hesitate to contact me directly if you have any further concerns or if there's anything else we can assist you with.
Warm regards,
Hairmax Customer Care Team
EL
Elaine
So far, I really love my LaserBand 82
I have the LaserBand 82 and really love the quality & easy of use. I love that it only takes 90seconds to complete a treatment every other day. After about 7 months of (not really consistent use), my hair is not falling out as it was before and I am noticing more baby hairs. I have to say that it is a bit inconvenient that the only times one can reach customer service is 9-5 M-F, but once you do reach customer service, they have been great. At this price point, it is a relief to experience such good quality in the product and the customer service! I have just purchased a LaserComb for travel because I want to be as consistent as possible in my treatments.
Response from HairmaxApr 9, 2024
Hello Elaine,
Thank you for sharing your positive experience with the LaserBand 82! We're thrilled to hear that you love its quality and ease of use, as well as the noticeable improvements in your hair after consistent use. We understand that our customer service hours may not always align perfectly with everyone's schedule, but we're glad to hear that when you do reach out, our team has been great in assisting you. We appreciate your feedback and are constantly striving to improve our services to better accommodate our customers.
It's fantastic to hear that you're so committed to your hair care routine that you've even purchased a LaserComb for travel to maintain consistency. Thank you for choosing HairMax, and we're excited to continue supporting you on your journey to healthier hair
Warm regards,
Hairmax Customer support Team
JU
Julia
Explaining some options for me to try…
Explaining some options for me to try with my hair. Not washing my hair everyday and not getting my hair wet in a chlorinated pool everyday. I definitely will give this a try and appreciate the help
Response from HairmaxApr 9, 2024
Hello Julia,
We're glad to hear you're open to trying out different options for your hair care routine. One option is to reduce the frequency of washing your hair every day, as this can help maintain its natural oils and overall health. Additionally, minimizing exposure to chlorinated water, such as by not getting your hair wet in a chlorinated pool every day, can also benefit your hair's condition. We appreciate your willingness to explore these alternatives and are here to support you along the way. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for considering these options, and we're excited to see how they work for you.
Warm regards,
Hairmax Customer support Team
JL
Joanne L.
Great Customer Service Call!!
I received great customer service today from Emily. I had a couple of questions and she more than answer them. She invited me to call back if I have any more questions. I felt like I was doing business with a great company and felt well taken care of. I’m happy to be starting my journey with Hairmax.
Response from HairmaxApr 9, 2024
Hello Joanne,
Thank you for your kind words about Emily's assistance today! We're thrilled to hear that she was able to answer your questions thoroughly and made you feel well taken care of. At HairMax, providing exceptional customer service is our top priority, and we're delighted to have you starting your journey with us. Please feel free to reach out if you have any more questions—we're here to help! Thank you for choosing HairMax, and we look forward to supporting you every step of the way.
Warm regards,
Hairmax Customer support Team
