Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
hairmax.com
Website
hairmax.com
Category
Hair Care & Styling
Location
Boca Raton, Florida
Listed on Five Star Index
2026
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The company replied to 95% of reviews.
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Most recent review: October 2026.
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Today, I called customer service and had a conversation with Emily about the utilization of HairMax Ultima 9 Classic LaserComb. I found her to be extremely knowledgeable and she provided me with valuable insights. Not only was she knowledgeable, but she was also very friendly and easy to talk to. I am truly grateful for the guidance she offered in ensuring the correct utilization of the device.
Thank you!
Response from HairmaxApr 1, 2024
Thank you for taking the time to share your recent experience with our customer service team, specifically with Emily. We're thrilled to hear that you found your conversation with her to be valuable and informative.
At HairMax, we strive to provide exceptional customer service, and it's wonderful to know that Emily exceeded your expectations. We're delighted that she was able to offer you valuable insights and guidance on the correct utilization of the HairMax Ultima 9 Classic LaserComb.
Dear Felicia,
Your kind words about Emily's knowledge, friendliness, and approachability mean a lot to us. We'll be sure to pass along your feedback to her and the rest of our team.
Once again, thank you for choosing HairMax, and please don't hesitate to reach out if you have any further questions or concerns. We're always here to help.
Warm regards,
Hairmax
BJ
BEVERLY JEAN D.
After I started using HairMax's Hair…nothing seem to be growing but then...
After I started using Hair Max's Hair Growth Serums on December 5, 2023 & started doing "Scalp over Skull" messages for one minute twice a day, as well as using my Hair Max comb three times a week (M, W, & F), I now see new hair growth in my hair line/edges that were Bald. There are also new hairs growing in the bald crown of my head. I can feel new hair follicles where there was shinny smooth scalp.
I am extremely happy with these results as now I have hope that I will one day wear my own real hair in public without a wig or head cover.
The photos that I am enclosing do not reflect abundant new hair growth that I see in the mirror because the new hairs are white instead of my natural hair color.
Response from HairmaxApr 1, 2024
Hello Beverly,
Thank you so much for sharing your incredible experience with HairMax's Hair Growth Serums. We're thrilled to hear about the positive impact our products have had on your hair growth journey. It's truly heartwarming to know that you're seeing new growth in areas where you previously experienced hair loss.
The dedication you've shown by incorporating "Scalp over Skull" massages and using our Hair Max comb consistently is commendable, and we're delighted to see such promising results. Your description of feeling new hair follicles where there was once smooth scalp is truly inspiring.
We understand that the new hair growth may appear white initially, but this is a common occurrence as hair follicles regenerate. With continued use of our products, we're confident that your natural hair color will gradually return, and you'll achieve the look you desire.
Thank you once again for trusting HairMax to be a part of your journey towards regaining confidence in your hair. We're honored to have played a role in your success, and we look forward to continuing to support you on your hair care journey.
Warm regards,
Josh Soto
RO
Ross
Out of Warranty Repair Service is TERRIBLE
I bought a Hairmax 272. After owning and using it for a year, it stopped working properly. Coincidentally enough, it stopped working about 1 month after the warranty expired. In order to have a longer warranty you have to register the product, which I did not do. In my opinion, this a tactic that companies use in order to look good by offering a free extended warranty, while also not doing it with everyone since some people will forget to do it in time. If they really wanted to give everyone an extended warranty, they would just give it, no strings attached.
So I sent in the device. I was told prior to sending it in that most repairs do not exceed $150.
I've been very busy lately and finally called them back after they left a voicemail. I was asked if the device case had gotten wet. Keep in mind, they only asked about the case. Weaseling out of repairs by using "water damage" as an excuse is something Apple has done many times, maybe Hairmax took some lessons from Apple...
I had cleaned the carrying case weeks before sending the device in for repairs, but after the device had stopped working because it was a little dirty and I didn't want to send it in dirty.
One thing to note is that, in the manual itself, you are advised to clean off the Cap with a damp towel to keep it clean (maybe so the lasers are not blocked by dirt?). Also, the lasers themselves are encased in silcon and plastic. They are protected from water.
The tech support individual did not say what was wrong with the device. For all I know, they may not know. They may not have even checked. They may just be trying to get out of repairing something.
The solution they offered me was to sell me a refurbished unit for $600. In my experience, refurbished electronics are often poorly repaired and don't last. Then they asked me what to do with my unit.
-So they don't tell me what is wrong with my unit.
-They will not repair my unit for me.
-They will only send me a refurbished unit.
-And they don't automatically tell me they will send mine back.
I'm not a detective, but why do I feel like the repair for my unit might be very simple and they are trying to scam me? My unit was supposed to last for 10-15 years but stopped after 1 year, how long will this refurbished unit last?
I will not do business with Hairmax again. I do not recommend that anyone does, but if you must, just be careful and be prepared for the possibility of buying another new device (or refurbished device) if yours stops working.
Instead of Hairmax I will be going with a panel from Hooga, a company that (at least on their website) claims to offer a 3 year warranty and it only requires you to buy one of their products, no additional registration required. My old Hooga device still works fine after about 4 years of ownership, unlike the Hairmax.
Goodbye Hairmax, you were a waste of $1,500 dollars + shipping for no repairs!
Response from HairmaxMar 25, 2024
Dear Ross,
Thank you for taking the time to share your experience.
I understand your frustration, especially when a beloved product like the Hairmax 272 doesn't meet expectations.
While I can't alter the past, I genuinely appreciate your feedback as it offers valuable insights into areas where we can improve our services. Your observation about the warranty registration process is duly noted, and I'll be sure to pass it along to our team for consideration.
Regarding your repair experience, I'm truly sorry for any inconvenience caused. We aim to provide transparent and efficient support, and it's disheartening to hear that we fell short of your expectations. Rest assured, I'll ensure your feedback reaches the appropriate department for further review and improvement.
As for the refurbished unit offer, I understand your apprehension. Our intention is always to provide reliable solutions, and it's regrettable if this option didn't align with your expectations.
It's disappointing to lose you as a customer, but I respect your decision.
Thank you again for sharing your feedback, Ross. Should you ever reconsider, please don't hesitate to reach out.
Warm regards,
Hairmax
CB
CB
Outstanding Customer Service
It is unusual for a service team to go above and beyond when calling on a warranty, yet this is exactly what this company did. Not only did they listen to my concerns and immediately issue a label for my return/replacement, the service tech took the time to explain how this issue happens and how to avoid in the future! What a great experience. I highly recommend this company.
Response from HairmaxMar 19, 2024
Hello CB,
It's truly heartening to hear about your outstanding experience with our service team! Providing exceptional customer service, especially when it comes to warranty claims, is something we take great pride in. We're thrilled that our team not only addressed your concerns promptly but also took the extra step to explain the issue and provide guidance for the future.
Have a Hairmax Day!
JM
Jeanne Marie S.
Emily was kind and helpful!
Emily was kind and helpful!
Response from HairmaxMar 19, 2024
Hello Jeanne,
it's wonderful to hear that Emily was kind and helpful! Providing excellent customer service with kindness and helpfulness is truly commendable. It's evident that Emily values customer satisfaction and goes above and beyond to assist others. Customers like you are the cornerstone of our business, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Hairmax.
CB
Camille B.
Very Impressed With Support So Far
Emmily was so kind and thorough with all of my questions and concerns upon first receiving my laserband and hairmax products. She was compassionate and patient and supportive, answered all of my questions, shared her own success story with me and gave me instructions on how to proceed as well as an idea of what to expect going forward. Very impressed so far with Hairmax. Hoping for promising results!
Response from HairmaxMar 11, 2024
Dear Customer,
It's wonderful to hear about your positive experience with Emmily and the support you've received from Hairmax! Compassion, patience, and thoroughness are invaluable qualities when addressing customers' questions and concerns, especially when it comes to products like laserband and hair care. It's great that Emmily provided clear instructions and set expectations for what to expect going forward. Thank you for sharing your feedback, and we're excited for you to see promising results with Hairmax. If you have any more questions or need further assistance along the way, Emmily and the team will be here to support you every step of the journey!
DC
David C.
Great customer support
Emmily has helped me buy back up equipment and has answered every question I answered, some of which were complicated questions. She's great at her work and is super easy to work with.
Response from HairmaxMar 11, 2024
Hello David,
It's fantastic to hear about your positive experience with Emmily at Hairmax! Providing assistance with purchasing backup equipment and answering complicated questions demonstrates her dedication and expertise. It's wonderful that she made the process easy for you and was a pleasure to work with. Thank you for sharing your feedback, and it's clear that Emmily excels in her role. If you ever have more questions or need further assistance, she and the team at Hairmax will be here to help!
WK
Wanda K.
Very professional and was knowledgeable…
Very professional and was knowledgeable about my problem. And walked me thru the website to order a part that had to be replaced. Hats on to Hairmax to hire and retain Agents who are able to get the job done!!!
Response from HairmaxMar 11, 2024
Hello Wanda,
It's fantastic to hear about your positive experience with the Hairmax support team! Being professional and knowledgeable, as well as guiding you through the process of ordering a replacement part, shows their commitment to excellent service. It's clear that Hairmax values hiring and retaining agents who are capable of efficiently assisting customers. Thank you for sharing your feedback, and if you have any more questions or need further assistance, don't hesitate to reach out. The team at Hairmax is here to help!
Have a Hairmax Day!
