HairmaxReviews of hairmax.com

Response from HairmaxJul 11, 2024

Dear Maureen, Thank you for your wonderful feedback! We're delighted to hear that Emmily provided you with excellent customer service. Her professionalism, knowledge, and patience are qualities we highly value, and we're glad she could offer you additional tips for using your HairMax. We strive to provide the best customer service possible, and it's great to know that Emmily's assistance made a positive impression. We'll be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, HairMax Customer Support Team

Response from HairmaxJul 11, 2024

Dear Carrie, Thank you for sharing your experience with HairMax! We're delighted to hear that you had good results with the HairMax Laser Comb, experiencing less shedding and hair growth. It's great to know that Emmily was able to assist you with your questions about getting back on track and addressing the new shedding after taking a break. Her helpful and informative approach is something we strive for with all our customer interactions. We appreciate your continued trust in HairMax and are glad we could help you today. If you have any further questions or need assistance, please don't hesitate to reach out. Warm regards, hairmax Customer Support Team

Response from HairmaxJun 24, 2024

Hello Pamela, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with HairMax customer service. We're sorry to hear about the initial issue with your order not arriving as expected, but we're glad that we could verify with UPS and promptly re-ship your device. Providing an upgrade and ensuring you received it the next day was our pleasure. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, hairmax customer service

Response from HairmaxJun 24, 2024

Dear Susan, Thank you for sharing your experience with our customer service team! We're thrilled to hear that you found our service extremely helpful in resolving the issue with your HairMax cap controller (battery pack). It's great to know that your warranty claim was reviewed and approved promptly, and that you received the replacement within a few days. Providing top-rate customer service is our priority, and we're glad we could assist you efficiently. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, hairmax team

Response from HairmaxJun 21, 2024

Hello Charlie Mcchesney, We appreciate you taking the time to share your thoughts with us. Your feedback is important to us, and we apologize for any inconvenience and discomfort you have faced. We strive to provide high-quality products and reliable service, and it’s clear we fell short in your case. We would like to learn more about the specific issues you encountered to help improve our products and service. Regarding the device breaking after two years, please reach out to our customer service team 561-314-2430 a hairmax specialist can assist you with this issue. We understand your concern about the warranty and are committed to ensuring our customers are satisfied with their purchases. Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter for you. Warm regards, hairmax

Response from HairmaxJun 21, 2024

Hello Kathy, Thank you for your continued support and for sharing your positive experience with HairMax! We're delighted to hear that you have been pleased with our product since 2021 and that our customer service has met your expectations. It's wonderful to know that Josh was able to answer all your questions and provide a replacement charging cord, even though your product is no longer under warranty. We strive to go above and beyond for our customers, and we're glad that Josh could assist you. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! Warm regards, hairmax

Response from HairmaxJun 21, 2024

Dear Wayne, Thank you for your wonderful feedback and for recognizing hairmax as a strong company that delivers on its commitments. We're thrilled to hear that you are satisfied with the quality of our products and the level of our customer service. It's great to know that our USA-manufactured products, including our supplements, shampoo, conditioner, and scalp treatments, have provided you with good results. We're also pleased to hear that our customer service team has been responsive and quick to address any issues to your satisfaction. Innovation and customer satisfaction are at the core of our mission, and your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out. Warm regards, hairmax

Response from HairmaxJun 19, 2024

Dear Debra, Thank you for sharing your positive experience with us! We're delighted to hear that Emily took the time to listen to your hair concerns and worked with you to develop a plan. Providing personalized and attentive service is very important to us, and we're glad that Emily's approach met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out. Warm regards, hairmax