HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listing929 approved reviews, newest moderated first
Mississauga
Overall Excellent customer service but the price point is too high.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
San Antonio Joseph L.
Every time i get a new hair piece it always comes with a different frontal piece or it's not the same color to what was ordered. Service with my stylist is good, always in a good mood and knows what he's doing.
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
Mark M.
The time I have been with Hair Club I have had very good service
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
HC C.
The HC is convenient and offers service locations in most major cities. The local people and stylist are typically wonderful and work very hard to please. However, the product "quality" continues to decline while prices continue to rise. I am disappointed in the declining quality of their hair systems. The hair does not wear well (color fades and system gets dry and brittle within 2 to 3 weeks). Sadly, the local salon's only solution to the poor quality is trying to sell their hair moisturizing products. In addition, the system is often hard to style properly do to poor manufacturing techniques. The individual hairs are not attached correctly (not tied to the base well) and often the knots are left at weird angles. The stylist often tries to correct the bad system(s) by forcibly pulling (re-aligning) the hairs but the results are never great.
Response from HairClubJan 11, 2017
Thank you for providing us with your feedback. We are terribly sorry to hear that the product you received was not up to our standards. We appreciate all of our Hair Club members and work hard to ensure you have a fantastic experience. We will be sharing your review with our team to ensure the issues you faced are not repeated and will be in touch with you.
Cincinnati Walter D.
I am very satisfied with my stylist and the experience of my visit. I cannot say enough about the high quality products offered by Hair Club. I am happy with my decision to use Hair Club and intend to continue with it as long as I physically can.
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
Denver Luz B.
First consultation A+ but them, little bet difference.☹️
Response from HairClubJan 11, 2017
Thank you for your feedback and loyalty to Hair Club. We are very sorry to hear about your scheduling challenges. We will contact you directly to provide assistance. Our team looks forward to seeing you again very soon.
Raleigh Barbara P.
The club can make you beautiful again.
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Eileen
I go to the West Palm Beach headquarters and I remember the 1st day I walked in, Chrissy was my 1st contact , she explained to me that my alopecia has overcame me and no folicules were open Then Chrissy introduced me to Rachel who chose my shade and style. Rachel was spot on what I needed. When my piece came in and the I was now introduced to Beth., who was skilled with cutting . Before I knew it I realized I was finished and I started crying because I was back again. My self confidence came back and I thanked everyone in the office and EVERYONE in this office is my family. It has been almost a year at the HC and I have Rachel work with me. And when Rachel is not available I will have Beth work her magicwith me. I thank god for these wonderful people in my life and would never be anywhere else I am a new person 👩💻
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
