For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hairclub.com
Website
hairclub.com
Category
Wellness & Spa
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Me siento bastante engañada y quiero mi dinero para atrasar nunca dijeron que era una peluca de 4,000 lo que estaba comprando o firmando para mi esposo asta que lo vi el día 21 casi navidad yo con dolor en el pecho por lo que page el tiene alergias tambien por una peluca no era lo que quería quiero mi dinero y no quiero saber de hair club cancelen esto por las buenas.
Response from HairClubJan 2, 2019
Lamentamos mucho la experiencia que tuviste en Hair Club. Realmente nos gustaría hacer esto bien. Permítanos la oportunidad de discutir su situación personalmente para que podamos entender de dónde viene. Todos en Hair Club se preocupan y queremos hacer todo lo posible para asegurarnos de que esté satisfecho. Gracias por contarnos tu historia. Tan difícil como es escuchar que te hemos decepcionado, es una oportunidad para que podamos mejorar y, con suerte, compensarte por ti.
Llame a nuestra línea de atención al cliente corporativo (800-242-1225). ¡Esperamos con interés escuchar de usted!
Oficina corporativa de Hair Club
RW
Rodji W.
EXPENSIVE LESSON LEARNED!!! (UPDATED)
I agree with the other posters about getting ripped off! I didn't know until I was in the chair what to expect for my $2000. Basically after being given the brochure at the consultation and expecting the Xtrands treatment, when I arrived, they slapped a unit on my head and that was that. I was pleased with it at first, until it started shifting and shedding! It's a constant problem to keep it in place, and now it's so shabby that I can't wait to buy a wig and be done with it. MAJOR lesson learned!
UPDATE:
Thank you Michael for reaching out to me! I really appreciate the solution that was offered to me. So I have changed my rating. You really do stand behind your product! =)
Response from HairClubJan 14, 2019
Hi Ms. Walton, it was great meeting you and I'm glad things have improved for you. I look forward to your continued satisfaction. :)
SG
Sherry G.
I have been a client for 10 years and…
I have been a client for 10 years and highly recommend the Little Rock, AR location. Belinda works hard to get my appointments to fit my schedule. Kimber works wonders with my hair. The whole team is a pleasure to work with.
Response from HairClubMar 18, 2019
Hi Sherry, Thanks for sharing your experience! When I became a client 19 years ago, I started in Little Rock. They are amazing! Thanks for this feedback. Chase - Hair Club corporate office
JR
jaylene R.
To Julya
To Julya . I love the way she does my hair she is very profesional . I would recommend her to any one .
Response from HairClubMar 18, 2019
Thank you, Jaylene, for your 5 star review! We think you are terrific as well. HC Corporate office
DC
Dianelys Cires S.
Le doy una estrella porque es…
Le doy una estrella porque es obligatorio, para mi, ni una, es una pena no haya leído antes de dejarme engañar con tanta palabrería barata y gastar miles en un tto sin fundamento, te envuelven con falsas promesas y lo único cierto es que pagas 10 veces el precio de un ordinario champú, acondicionador y minoxidil que por 20 dólares lo compras en cualquier farmacia online. Las famosas evaluaciones son parte de la palabrería de los agentes bien entrenados para engañarte. Sólo el 1er día me hicieron análisis y no es ningún tal análisis, unas fotos malamente y nunca más. Hoy recogí los productos y faltaba uno, pero no obstante nadie habla de devolverte tu parte del dinero por ese producto que no te dan. Es de risa, pero en la 1ra consulta trataron además de venderme extensiones, como extensiones??? Si pague casi 4 mil para recuperar mi pelo. En conclusión, estoy peor que antes pues ni pelo y una deuda por pagar. Como personas que se respeten pueden aprovecharse de las debilidades de otros? Ojalá otros lean y se documenten antes de cometer los mismos errores.
CB
carmine B.
Don’t let them BS you your getting a…
Don’t let them BS you your getting a “hair piece”!!!Fng scam .. They don’t tell you that till the day they are doing the procedure .Read the reviews they don’t lie.
Response from HairClubMar 18, 2019
Hello, thank you for your feedback. We’re sorry to see a 1 star rating and we'd like to address your concern. We weren’t able to locate your information in our customer database, so would you mind contacting us with your full contact details? Thank you.
NJ
Nita J.
Promises promises....no delivery
I have been with hair club for over two years now and have had nothing problems. The "units" have not fit right, the front doesn't adhere in the front, the hair mats up and falls out so much that it's embarrassing! The office manager, who is no longer there, would constantly question/ imply that I was intentionally damaging the hair to get free services or would say that i wouldn't have those problems if i would upgrade my membership. So, because I didn't go with the one of the more expensive levels of membership, i get the crappy hair. I have purchased every product that they suggest in an effort to "fix" the hair from both product lines! I began with the Maxxam line and was told after I spent hundreds of dollars over a few months to stop using it and switch to the Trima product line. Now I have to change the type of hair i chose and hope it works better. I have yet to experience any real freedom since I am constantly concerned about it looking like a birds nest or cleaning up hair everywhere i go. The only reason i give two stars is because my stylist is great. She does all that she can, within the constraints placed on her, to improve the condition of and get suggestions about the hair. I give her 5 stars!! I'm trapped.
Response from HairClubAug 22, 2018
Hi Ms. Jarrell,
I'd like to help. Please reach out directly to me at [email protected]
LA
Larry
I joined Hair Club about 40 years ago
I joined Hair Club about 40 years ago. My overall experience with this company has been excellent. I travel a lot, so I have been a member in several major cities including Los Angeles, San Francisco, Miami, Atlanta, and now Chesapeake, VA. Like many others, I was hesitant to make the leap, but I'm very glad I did. My 'secret' has been safe all these years, without incident. I don't think about hair loss at all and my hair always looks great. I look lots younger than my age, thanks to HCM. If you feel uncomfortable about hair loss, as I did, and you have $3000 or so dollars a year to contribute to the cause, I would definitely say, "Go for it". In the beginning, my hair loss wasn't super extensive, but no one noticed that I had 'extra' hair afterwards. :-). That was my biggest concern. However, the transition went exceptionally smooth. I just looked better and felt better about my self-image. Every work place has issues with supervisors, I imagine. But I have always been treated well at every HCM office. I really enjoy going in, chatting with the cute stylists and always come out looking supurb! I've been through many of the transitions, starting with a weave technique. The products (shampoo, etc) are a little pricy, but hey, you don't have to use them if you don't want. I use most of them because I like the products. While in LA, one of the stylist 'jumped ship' and started her own business. I liked her so I stayed with her a couple of years and she did well. I also lived in Japan for seven years teaching at a university and used a similar Japanese service while there, not HCM. They were also pretty good, but HCM is all-around better in my experience. They are professional and that means a lot to me. Every stylist I've had has had good technical skills as well as good public relations skills. They must have a good training program. I find their hair systems and products to be exceptional good. Hair Club has always been fair with me, helping me to get the right program that fits me and always offer good advice when I want to try something new, like change in hair color or style. I can't think of anything bad to say about this company and I'm one who can give out criticism easily when I don't like something. To recommend this company, for me is a no brainer. Stop worrying about your hair and go in for a consultation. Years later you will hardly remember any uncomfortable feelings about your hair. I'm at the Chesapeake office now. They are going through some changes now in staff, etc., but I have always found everyone friendly and professional there. I give this club my highest recommendations and I have a boat load of experience with them for over 40 years. Just do it!
Response from HairClubMar 18, 2019
Thank you Larry! We appreciate your honest review of our Chesapeake location. We love hearing from our clients and this is terrific feedback! Hair Club corporate office