Karen K.
Old or fake?? Either way, it's getting returned
I purchased ColorProof shampoo and conditioner from haircareandbeauty.com. ColorProof actually prohibits their products from being sold by anyone else online. It is normally only purchased through the company in Italy, or at a salon. I tried my products this morning, and the shampoo doesn't have the same smell as my last one that I purchased from my hair stylist. Usually it smells like Thanksgiving/Christmas (spices), but it smelled off. My guess is that it is either old, or tampered with. The company assured me that it is authentic. They said the same thing to another person who had this same problem with a different brand. Either way, I'm returning them and having my stylist purchase them from the company to be sure I get a fresh, new product that smells delicious like my old bottle did!
Response from HairCareAndBeauty.comSep 16, 2014
Hi Karen, I'm sorry you were disappointed with the quality of this product. We do stand behind our products all the way, and as such sent you a return label to send this product back for a full refund. If there is anything else we can do to ensure your satisfaction, please don't hesitate to contact us directly.