hairbrella.comReviews of hairbrella.com

The elastic strap is the most fantastic piece. I finally can rest assure that it will be on in the morning 😄

I have tried out several Hairbrella products - the Classic, a classic without a visor, the Sun Hat, and the Trapper Hat. I may pick up a shower and swim cap still. I have considered a nap or sleep cap as well. I tried the infinity rain scarf but it wasn't a great fit for my sensory needs. Not a problem with the product - it just felt claustrophobic so I don't use it in favor of better Hairbrella products. My sun hat and rain hats made it possible for me to enjoy the outdoors again even in the rain - because I struggle with the feeling of rain on my face, hair, down my neck. Its a sensory nightmare - but these hats truly keep my hair dry (and I can pile all of it INTO the hats to keep it all dry). The Trapper Hat is life changing though. I bought it in its first release - been wearing it for YEARS now and zero wear is evident. Not only is it super cute, extremely warm, and comfortable - it is so functional. You can fold up or down so many flaps to adjust for temperature. The satin lining is NOT ONLY hair protective (looking at you: friends with protective hair styles, people who walk to work and need their hair looking great when they arrive, people who are in entertainment/theater/dance who have winter performances with specific smooth hair style requirements, and friends with sensory needs that HATE the feeling of your hat sticking to your hair) it is comfortable and luxurious to the touch. I have to be outside down to temps in the -35° F plus wind chill area and this hat handles it - with only the addition of a neck gaiter for face/neck. The rest of my head and ears are fine - and my hair is fabulous. I've been impressed with the company's Customer Service as well, and their personal touch. Trust Black women to make apparel to take care of your hair.

UPDATE: I disputed the charge on my credit credit and it was ruled in my favor. Hairbrella eventually reached out in July and made an effort to address my concerns by apologizing for the difficulty I encountered with throughout the process process. ---- I purchased two items at the beginning of January and exchanged one of the items. That items didn't work for me either, so I returned it. I never received a refund despite the return being confirmed as delivered on Feb 3 (it is now Feb 27). I did not receive a response after inquiring about the refund. It has taken 23 emails dating from Jan 6 to February 23 in order to get the items returned and exchanged. The customer service experience was maddening because they would not read the previous email and you'd have to start over every single time. I will NEVER buy directly from this company again. I disputed the charge on my credit card and it was resolved in my favor.

I received the hairbrella infinity scarf for Christmas after eyeing the brand for years. Winter in New York has been intense, and I’m grateful to reach for this scarf. Since it’s silk lined, it keeps my hair, soft and protected, while the scarf itself keeps me warm and dry. I recently wore it outside during a 17 inch blizzard and my curls were intact after playing in the snow! The material of the scarf repels water so I was dry and so my hair!

So disappointed! I bought the swim cap last year Nov/Dec thinking it would work wonders! Boy, was I wrong! My hair got soaking wet all 3 times! And I kept trying it thinking oh, I'm doing it wrong, let me try again! This swim cap is rubbish! Instead of keeping your hair dry, it allows the water in and by the end of it, my damn hair is soaking wet! I even emailed them first time it happened, asking for a refund and 2 months later, no damn response!!! False advertisement and waste of my money! Customer service is rubbish as I have not even gotten an acknowledgement for my email I sent months ago

Satin lined waterproof infinity rain scarf (Sugar plum) I made an accidental purchase on 6th Jan - as i was just going through to checkout stage with a code to see how much it was, but there wasn't a confirmation stage so it just purchased. At over £60 I needed a refund ASAP! I emailed straight after the purchase to ask them to cancel the order. The next day i got an email to say it had been shipped. They emailed me back and said it was too late so i had to wait to receive to return it. Once received i had to pay £10 to return it. They received it back on 28th Jan and confirmed to me they got it. Emails have gone back and forth and its now 25th Feb and I've still not received the refund. The quality of the hood was really good, i was surprised. If it hadn't been so much money i would have kept it. Or if they had offered me to keep it with 50% refund or something (as it was costing me a trip to the post office and £10 to ship back to USA). Id then be writing a very different review talking about excellent quality and customer service. While they do reply to emails which is good - sadly they don't process refunds/in a timely manner. If I'd kept it I'm sure my friends/step daughters would have wanted to know where i got it and purchased ones. Or i would have bought them as gifts when there was an offer on.

I ordered from Hairbrella 5 weeks ago and only received 1 out of my 2 parcels and no update regarding where my 2nd parcel is, which has still not been delivered. This delay is unacceptable. I need immediate clarification on the status of my order, including confirmation of dispatch and full tracking details. If the parcel has been lost, I expect a replacement to be sent out immediately or a full refund to be issued without further delay.

The Quality Said It All For Me ..❤️ I had been ordering rain jackets, my work is in the weather. None that I had ordered before HAIRBELLA were true to size and lacked quality.