Patricia C. G.
Greg has been very attentive
Greg has been very attentive, as he helped me get into my account, but the issue continued as the hackers had created an authenticator code that he was unable to remove. He responded to every email after the call to check on me and let me know what I could do next. After a couple days Facebook had removed that code, and I was able to remove the email of the hacker. Not sure if I would have waited if they would have taken care of the issue without me having to pay the $99. The only disappointment I had was it felt rushed and you are unable to ask any questions in that time frame. That is why I didn't give a 5.
Response from Hacked.comJul 31, 2024
Dear Patricia, Thank you for your review and constructive criticism. This helps us do better in the future! I'll have a conversation with Greg to see if there's anything we can do as a company to allow clients more time with our security experts. Best regards, Jonas Borchgrevink Founder of Hacked.com




