Hewlett PackardReviews of h30434.www3.hp.com

I will never buy an HP product again, I will not give HP as a gift. I want nothing to do with HP. WHY, The INK cost and the main reason is that after I bought ah HP printer, HP tells me I have to use their ink. Never again. I feel like HP is stealing from me. HP, you had your chance and you failed. Never again and I feel great.

Bought a defective desktop. As requested, I returned it and they charged a $90 restocking fee.

I have had numerous problems with HP deskjet printer 2910, eg not printing at all, getting messages saying no wifi connection when it is connected, cartridges not being recognised, only printing one page of something comprising of several pages when it is set for "all" and no explanation or suggestions offered. I am not surprised that when I bought it I was invited to pay for 24 hour technical advice for a year. This is needed. I have never needed that for any other printer before. When I do phone for the advice it is not available at weekends because the adviser has to phone HP Support for help and they are closed at weekends. I do my printing at weekends when I have time. I have never had printer problems before. The printer is a disaster.

Horrible company in every aspect. Hates theirs customers and is mocking them.

Probably the worst desktop I've ever owned (and I've had a few in my time). We bought an HP OmniDesk Slim PC in November 2026. It failed completely in March 2027 and was returned to HP for repair under warranty - it didn't augur well when the DPD driver arrived with a packing crate that was completely unsuited to the machine. The repair took a month (and HP's comms were pretty dire while we waited) and when it came back they'd replaced the motherboard and, of course, we'd lost any data that was on the drive. The repair lasted just over a month, before it failed again with all the same symptoms. They offered to repair it again, but as we were just inside the 6 month limit for a refund under the Consumer Rights Act 2015 (which I've quoted at them every time I've had contact with them) I requested a full refund. They eventually offered a new machine, but would not accept that it should be treated as a new purchase and hence be subject to the same 6 month period under the CRA. I refused this offer and they finally agreed to "buy back" the failed unit. Lo and behold, they screwed up the shipping arrangements (wrong day, so missed the collection) and the package was refused by the local UPS pick up point as the paperwork was inadequate as it's being shipped to Czechia for some reason. Currently waiting for another reply about the shipping, and no doubt will be left hanging for the refund as long as they dare. Avoid them like the plague, unless you enjoy banging your head against a brick wall repeatedly.

I expected the run-around when attempting to solve a printer problem by phone after failing to find a solution on line. I instead received a replacement printer, delivered to the door by courier even though my printer was out of warranty. Apparently HP will do this under certain conditions. HP’s AI chatbot initially attempted to solve the problem, but it ran into a brick wall. It then transferred the call - which dropped out. On the second call the chatbot actually remembered the one earlier, and without delay put me through to a friendly human technician. He examined my printer via a video link sent to my phone and asked me to show him the purchase receipt. The entire phone interaction took 28 minutes. I called HP on a Monday at about 9:30am. The printer arrived the following Thursday (four days) even though the technician indicated the delivery might take eight to ten days. It doesn’t get any better than this. HP’s phone number in Australia is 13 10 47.

Used to have a great HP printer back in the day so In lockdown I bought a HP laptop which is still going but wore out the keyboard after 3 years. Based on that I bought HP laptops the next 2 occasions. The first one went wrong after 8 months but got sorted - I then had a hardware failure at 14 months. The next one had exactly the same hardware failure (flashing caps lock wouldn't boot) after 13 months. Beyond repair. As a result I now have absolutely no trust left in Hewlett Packard and will never, never buy this brand of technology again. The quality of the laptops inside is shoddy and unreliable.

If I could give you MINUS 1000 I WOULD! 2 years ago,my computer expert built me a computer hardrive and supplied me with an HP Pavilion 23xi screen, wireless keyboard, wireless mouse. I now need to change the keyboard because some of the keys keep getting stuck and are badly faded. I looked online for a replacement, typing in what I thought might be the serial number, which, normally starts with S/N or SN. Unfortunately, the only thing I saw was this: P/N 704219-BL1 which I typed into Google search. My particular keyboard did not appear but quite a few others did. I then went onto the HP website in an attempt to find a telephone number which would allow me to speak to someone. How bloody stupid of me to think that a COMMUNICATIONS COMPANY would allow their customers to COMMUNICATE with them easily. When I found a number it gave me 4 options, the last of which was technical support. However, the problem is that it is operated by AI which would not recognise the P/N number. I hung up and called the number again, this time choosing option 3 in the vain hope that someone from the sales team might possess two brain cells and the ability to help me choose the appropriate replacement keyboard. What an error of judgement that proved to be. The person I spoke with said they could only place an order and would therefore transfer me to the 'POST SALES' team as they would be able to answer my question. Guess what? They couldn't. The reason for this is because THEY DO NOT LISTEN! I explained I wished to replace my EXISTING keyboard but just wanted to know if I had to buy a particular wireless model or if any of your wireless keyboards would be viable. Over and over, she kept asking me for an order number! In the end I had to hang up before I told her to take a VERY LONG walk off a short pier, whilst learning about sex and travel. I then tried using your 'chat' option but that proved a wasted exercise too. AI can be very useful but it is EXTREMELY LIMITED in what it can do when faced with a customer that needs to complain or ask for advice. Apparently, when I delved a bit further on your website, and looked for a way to contact you online, you give two options: the first is to contact you via email - which I tried but it wouldn't open the link and didn't supply me with the email address to which I could write directly; the second is to OPEN AN ACCOUNT just to be able to get the answer to probably the world's easiest question! SERIOUSLY? Do you hate your customers so much that you will go to the ends of the earth to ensure that once they have your product and, more importantly, you have their money in your bank, they are driven mad trying to contact you should they need to? I have had some eyewatering encounters with some companies when trying to make contact but yours WINS HANDS DOWN. And, if I were you, I wouldn't be happy about winning! I would be utterly mortified. You have to be the most unprofessional, disinterested, inept, incapable, contemptuous company I have EVER had the misfortune of crossing paths with and you can rest assured that I will make it my life mission to ensure NO-ONE i know will EVER part with their hard earned cash to purchase ANY of your products, not even a cable!