GVAwoodReviews of gvawood.com

I bought a Black Walnut, SandalWood Sliding Door Wardrobe, and had it shipped to me in Canada. The wardrobe is really nice looking, although I don't think it is actually black walnut wood from the U.S., as their website claims. And, the quality is much lower than I had hoped. The sliding door hardware is cheap, and after 6 months of ownership, the wood is warping so significantly that it is really difficult to slide the doors open and closed. I received the wardrobe with one incorrect panel, which belonged to another configuration, and made it impossible to install the hanger bar. When I contacted customer service they were very responsive and shipped a replacement piece. Unfortunately, the replacement piece was also incorrect (again, belonging to a taller configuration). Customer service was very apologetic and helpful, and ended up refunding me $300USD for the trouble. All-in-all, it's a mixed review. I'm happily surprised by the good customer service, but I remain disappointed by the quality of the product.

I wanted to say that this is a good company and worth using if you can wait a bit. The furniture we bought was two solid wood nightstands. They weren't cheap and I was a little nervous because I was taking a chance, based only on pictures. I also wasn't happy when I found out that they had to actually be completed in China then shipped to Spain - a process of three months or so. Eventually the furniture did arrive and it's exactly what I'd hoped it would be. The quality is good and the design is even better. We needed a special size of nightstand (narrow but deep) that had some character and beauty. This was it. I'm very happy. I'll add a photo now. PS: I also found the customer support to be good - responsive and professional. They kept me updated on the status of things and quickly answered my questions. Chris Jensen

If you're willing to wait over 15 weeks and deal with your bank to dispute charges just to get them to ship your order, this company may be suitable for you. Additionally, when you wish to cancel your order, you might need to request it multiple times before they provide the option to cancel, after which communication may cease if you opt for cancellation rather than accepting a discount. I would never recommend ordering from their company. they pride themselves on 30-day returns but can barely respond once you make a decision in that regard.

I actually thought GVA wood was a scam because I couldn’t get an update on the shipping of my solid wood table through customer service. They deferred me to a tracking portal which was full of typos and stayed stuck at the point of the table being deported from China. I read the purchase page for the table I bought in more detail and saw that the advert claimed the wood was from 3 different places, first North America, then a description described it as ‘European’ wood, then finally I found out it is manufactured in China. After being patient and waiting for lunar new year to pass, my table arrived about 5 weeks later than originally promised. It was delivered to me in the UK by DPD. But the tracking portal fromgva wood didn’t mention anything about DPD. The table is very high quality and easy to put together. So overall I’m glad I bought it but the customer journey along the way is pretty patchy. I strongly suggest GvA wood makes their tracking service way more accurate and improves the English on the websites. It just reads like a scam and the information on their products doesn’t seem accurate or genuine. Thank god the final product was actually ok!

So happy with tv cabinet quality of product is second to none the shipping was 12 weeks to the uk. Tracking and communication was spot on

I ordered a shoe cabinet with GVA. It arrived completely dented and warped. The drawers don’t fit into the structure anymore and the one that does won’t close. So disappointed. I have contacted the company, but have not received any response, yet.

Very impressed with my purchase. Amazing quality and value for the money. The website did look questionable, you can tell there are fake “international” reviews but after checking their Instagram account you can see they have a physical store too so I took a gamble. Like a previous reviewer the lead time was about 100 days from order to delivery. Bear in mind it’s being made to order and sent from China so this is standard. There were no additional costs. Got constant updates of when it left the factory and then a UPS tracking once it was closer to the UK. I emailed at one point as I hadn’t heard anything but they came back straight away as there’s been delays at port. Looked in UK originally and the same quality was 3X the price. Definitely worth the wait.

Excellent quality furniture, and not a scam as mentioned in other reviews. I was hesitant and deliberated on trusting the company for a few weeks. As someone else mentioned here on Trustpilot, they do feature many reviews from customers claiming to be from various countries around the world that all seem to feature photos with Chinese outlets and architecture. I'm not really sure why, as it wouldn't bother me to see reviews mostly from China for a Chinese company. Anyway, I ordered a large walnut bed frame and two walnut bedside tables to the UK and they're fab. Just as nice as the photos and really solid. It took 131 days to arrive at my door from placing the order, so be aware of that; the order has to be fabricated and then travel on a container ship around most of the world. Mine turned up in wooden-framed boxes for protection that I had to pry apart with a crowbar. The instructions are in Chinese but there are diagrams and the assembly was pretty simple. All in all, amazing furniture at a really good price.